Article ID: 255758 - View products that this article applies to.
This article was previously published under Q255758
For a Microsoft Windows XP version of this article, see 314867
After you upgrade to Windows 2000 from an earlier Windows operating system, you may receive the following error message after you first log on:
When this error message occurs, no desktop is displayed or the desktop is blank. You can press CTRL+ALT+DELETE to start Task Manager. If you do so, you may notice that Explorer.exe is consuming close to 100 percent of the available resources.
Explorer.exe has generated errors and will be closed by Windows. Dr Watson will run and create a log file.
This behavior can occur if Norton CleanSweep was installed in the previous operating system.
To resolve this issue, use any one of the following methods:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.