Unable to contact DHCP server with RIS boot disk

Article translations Article translations
Article ID: 255952 - View products that this article applies to.
This article was previously published under Q255952
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

Symptoms

When you start a Remote Install Service (RIS) client by using the Remote Install boot disk you created with the Remote Boot Floppy Generator (Rbfg.exe), you may receive the following error message:
Error: Can't resolve IP address address of the DHCP server
Press a key to reboot system.

Cause

This problem can occur in either of the following circumstances:

The default gateway (router), defined in the Dynamic Host Configuration Protocol (DHCP) lease (option 3) is unavailable.

-or-

The Remote Boot Floppy Generator client is ignoring the subnet mask. This may cause the client to not be able to reach the RIS server when the RIS server is on another subnet in a subnetted environment, or when the RIS server is on the same network in a supernetted environment.

Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date        Time    Version      Size     File name
   --------------------------------------------------
   6-Dec-2001  21:26   2.0.0.19       299,008  Rbfg.exe
				

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

More information

The RIS client disk always communicates through the default gateway (if the default gateway is configured) to connect to RIS. This occurs even if the RIS and DHCP server are on the same subnet that the computer is on.

However, this is not true for computers that support Preboot Execution Environment (PXE) in BIOS or Boot ROM.

Only certain PCI-based network adapters are supported currently and they are listed in the Rbfg.exe utility that creates the boot disk. This utility is in the %Systemroot%\System32\Reminst folder. Click Rbfg.exe, and then click the adapter list button in the Remote Boot Disk Generator screen to see the supported adapters.

You cannot add additional network adapters to the RIS Boot disk. Microsoft adds additional network adapters over time and makes the updates in the Rbfg.exe tool available through typical distribution channels, such as the Internet, Windows Update, and future service pack or feature pack updates.

For additional information about related topics, click the following article numbers to view the articles in the Microsoft Knowledge Base:
242920 How the Remote Installation boot disk works
246184 How to add third-party OEM network adapters to RIS installations

Properties

Article ID: 255952 - Last Review: October 26, 2013 - Revision: 4.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kberrmsg kbfix kbwin2000presp2fix KB255952

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com