A URL that resides under a SharePoint root site collection is broken after the root site collection is deleted

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Article ID: 2559901 - View products that this article applies to.

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PROBLEM

Consider the following scenarios in Microsoft Office 365:
  • A Microsoft SharePoint Online Administrator deletes the root site collection by using the Manage Site Collections page in the SharePoint Online Administration Center. For example, the SharePoint Online Administrator deletes the https://<domainname>-admin.sharepoint.com site where <domainname> is the name of your domain, such as https://contoso-admin.sharepoint.com.
  • A site collection administrator deletes the root site collection (https://<domainname>.sharepoint.com) by clicking Delete this site on the Site Settings page of the root web of the site collection.
  • All the content sites that have URLs that reside under the root site collection (<domainname>.sharepoint.com) are timing out.
  • You receive the following error message when you browse to a SharePoint Online site where the root site collection was deleted:
    Microsoft Online Services is unavailable from this site for one of the following reasons:
    • This site may be experiencing a problem.
    • The site may not be a member of the Windows Live Network.

SOLUTION

To resolve these issues, restore the root level site collection from the Recycle Bin. For more info about how to restore a deleted site collection from the Recycle Bin, go to the following Microsoft website:
Restore a deleted site collection
If the site collection is no longer present in the Recycle Bin, or if you prefer to create a new Site collection at the root site location, follow these steps, as appropriate for your situation.

Note The following steps must be performed by a SharePoint Online Global administrator.

In Office 365

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  1. Browse to the SharePoint admin center, for example https://<domainname>-admin.sharepoint.com, where<domainname> is the name of your domain, such as https://contoso-admin.sharepoint.com.
  2. Verify that the root site collection (https://<domainname>.sharepoint.com) doesn't appear in the list of site collections.
  3. On the ribbon, click New, and then click Private Site Collection.
  4. Complete the new site collection form. You must specify a Title, a value for Template Selection, an Administrator, a Storage Quota, and a Server Resource Quota. You can use the following default values or specify your own:
    • Template Selection: Use the team site template, which is the default, or specify another template if you prefer.
      Note Be aware that this template can't be changed without deleting the site collection. And, be aware that the Publishing Portal template isn't supported at this location.
    • Administrator: Use the alias of the user whom you want to be the administrator for the site collection. This value can be changed later.
    • Storage quota: 100 MB. This value can be changed later.
    • Resource quota: 0. This value can be changed later.
  5. Click OK.

    Note If the site that was located at the root site location still exists in the Recycle Bin, you must check the box Permanently delete the site collection from the recycle bin and continue, and then click OK.
  6. Wait for the site collection to be created. Be aware that this may take several minutes.
  7. After the root site collection is created and provisioned, verify access to the site by going to https://<domainname>.sharepoint.com.
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In Office 365 pre-upgrade

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  1. Browse to the SharePoint Online Administration Center, for example https://<domainname>-admin.sharepoint.com, where<domainname> is the name of your domain, such as https://contoso-admin.sharepoint.com.
  2. Click Manage Site Collections.
  3. Verify that the root site collection (https://<domainname>.sharepoint.com) doesn't appear in the list of site collections.
  4. On the ribbon, click New, and then click Private Site Collection.
  5. Complete the Create Site Collection form. You must specify a site collection owner, a site template, storage quota, and a sandboxed resource usage quota. You can use the following default values, or specify your own:
    • Site collection owner: Use the alias of the SharePoint Online administrator. This value can be changed later.
    • Site template: Use the team site template, which is the default, or specify another template if you prefer.
      Note Be aware that this template can't be changed without deleting the site collection. And, be aware that the Publishing Portal template isn't supported at this location.
    • Storage quota: 100 MB. This value can be changed later.
    • Resource quota: 0. This value can be changed later.
  6. Click OK.
  7. Wait for the site collection to be created. Be aware that this may take several minutes.
  8. After the root site collection is created and provisioned, verify access to the site by going to https://<domainname>.sharepoint.com.
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Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2559901 - Last Review: January 15, 2014 - Revision: 31.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft SharePoint Online
Keywords: 
o365 o365a o365e o365m o365062011 pre-upgrade o365p o365022013 after upgrade KB2559901

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