Active Directory Connector does not synchronize new updates after you switch domain controllers

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Article ID: 2561415 - View products that this article applies to.
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SYMPTOMS

This article describes a update package that resolves an issue in Microsoft System Center Service Manager 2010 Service Pack 1 (SP1). 

Issue 1

In this scenario, an organization has multiple active directory domain controllers (DCs) that replicate with one another. The Active Directory Connector may not function correctly when DC switchover occurs. In this scenario, the connector can potentially miss some updates that are made on the domain controller.

Additionally, the connector may have the same problem for a single domain controller that is restored from a backup.

RESOLUTION

Prerequisites

To install this update, you must have Microsoft System Center Service Manager 2010 Service Pack 1 (SP1) and Cumulative Update 2 for System Center Service Manager 2010 Service Pack 1 installed. For more information how to obtain the update, click the following article number to view the article in the Microsoft Knowledge Base:  
2542118 Description of Cumulative Update 2 for System Center Service Manager 2010 Service Pack 1

Components that are affected by this update

This update applies to the following Service Manager components: 
  • Service Manager Server (SM Server)

Download the update

The following file is available for download from the Microsoft Download Center:

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Download
Download the SCSM2010SP1_OD_KB2561415_AMD64_7.0.6555.118.exe package now.

Release Date: June 17, 2011

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: 
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

How to install this update

Important Before you install this update, we recommend that you follow these steps: 
  1. Back up the ServiceManager database.
  2. Back up the encryption keys for SM Server.

For more information about how to back up the database and the encryption keys, visit the following TechNet website:
How to back up the database and the encryption keys
Note After you apply this update, you must create a new AD connector. Existing AD connectors are not guaranteed to correctly synchronize updates when you change to a new DC. Afterward, when you change domain controllers or when a DC is recovered from backup, the AD connector should correctly synchronize new objects or updates to existing objects from AD.

To install this update, follow these steps: 
  1. Exit all Service Manager-related applications before you apply this update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool. 
  2. Download this update to a destination folder. 
  3. Open the destination folder.
  4. Right-click the following file, and then click Run as administrator:
    SCSM2010SP1_OD_KB2561415_AMD64_7.0.6555.118.exe
  5. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.
Note This update installs new files and adds a new stored procedure in the ServiceManager database.

The following .dll files are updated by this update and should have the version number that is indicated:
  • Microsoft.EnterpriseManagement.ServiceManager.Connector.AD.dll, version 7.0.6555.118
  • Microsoft.EnterpriseManagement.ServiceManager.Connector.SessionManager.dll, version 7.0.6555.118

The following stored procedure is added to the Service Manager Server:
  • resetwatermarkfordatasource.sql

How to determine whether this update is installed correctly

To determine whether this update is installed correctly, use one of the following methods: 

Method 1:

  1. In Control Panel, open Programs and Features.
  2. Click View installed updates.
  3. Check whether the following item is displayed in the list that appears:
    Hotfix for Microsoft System Center Service Manager SP1 (KB2561415)
    Note If the computer is running SM Server, this item appears under Microsoft System Center Service Manager SP1.

Method 2:

View the log files to determine whether any errors occurred during the installation of the cumulative update. To do this, examine the log files in the %temp% folder.

On a x64-based system, verify the following log files in the %temp% folder:
  • SCSM2010SP1_OD_KB2561415_AMD64_7.0.6555.118.msp.0.log
  • SCSMPatcherSetupWizard01.log

Determine whether the issue is resolved

To determine whether this issue is resolved, check the following:
  • The AD Connector should consistently import changes that were made to user accounts, to computers, to printers, and to group objects on the new DC. Before this fix, all updates and new objects were not imported under certain conditions. 
If you continue to encounter the symptoms that are described in the "Symptoms" section, contact Microsoft Customer Service and Support. The usual support costs will apply to additional support questions and issues that do not qualify for this specific update. To create a separate service request, visit the following Microsoft website: 
http://support.microsoft.com/contactus/?ws=support

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2561415 - Last Review: June 27, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft System Center Service Manager 2010
Keywords: 
kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbsurveynew kbactivedirectory kbupdate KB2561415

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