Article ID: 2561415 - View products that this article applies to.
This article describes a update package that resolves an issue in Microsoft System Center Service Manager 2010 Service Pack 1 (SP1).
Issue 1In this scenario, an organization has multiple active directory domain controllers (DCs) that replicate with one another. The Active Directory Connector may not function correctly when DC switchover occurs. In this scenario, the connector can potentially miss some updates that are made on the domain controller.
Additionally, the connector may have the same problem for a single domain controller that is restored from a backup.
PrerequisitesTo install this update, you must have Microsoft System Center Service Manager 2010 Service Pack 1 (SP1) and Cumulative Update 2 for System Center Service Manager 2010 Service Pack 1 installed. For more information how to obtain the update, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2542118/ )Description of Cumulative Update 2 for System Center Service Manager 2010 Service Pack 1
Components that are affected by this updateThis update applies to the following Service Manager components:
Download the updateThe following file is available for download from the Microsoft Download Center:
Download the SCSM2010SP1_OD_KB2561415_AMD64_7.0.6555.118.exe package now.
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Release Date: June 17, 2011
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
How to install this updateImportant Before you install this update, we recommend that you follow these steps:
For more information about how to back up the database and the encryption keys, visit the following TechNet website:
How to back up the database and the encryption keysNote After you apply this update, you must create a new AD connector. Existing AD connectors are not guaranteed to correctly synchronize updates when you change to a new DC. Afterward, when you change domain controllers or when a DC is recovered from backup, the AD connector should correctly synchronize new objects or updates to existing objects from AD.
To install this update, follow these steps:
The following .dll files are updated by this update and should have the version number that is indicated:
The following stored procedure is added to the Service Manager Server:
How to determine whether this update is installed correctlyTo determine whether this update is installed correctly, use one of the following methods:
Method 2:View the log files to determine whether any errors occurred during the installation of the cumulative update. To do this, examine the log files in the %temp% folder.
On a x64-based system, verify the following log files in the %temp% folder:
Determine whether the issue is resolvedTo determine whether this issue is resolved, check the following:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.