How to fix the Internet Explorer 9 compatibility problem with the TextHelp BrowseAloud 3 add-on

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Article ID: 2561712 - View products that this article applies to.
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SUMMARY

The TextHelp BrowseAloud add-on will cause Internet Explorer 9 to stop responding or terminate unexpectedly.


RESOLUTION

The add-on which is causing the compatibility issue is no longer required by BrowseAloud and can be disabled. 

You can disable the TextHelp BrowseAloud add-on by following these steps: 
  1. Close all Internet Explorer windows.
  2. Open a new Internet Explorer window.
  3. When you receive the TextHelp BrowseAloud add-on incompatibility notification, click Keep it disabled or ignore the notification.

MORE INFORMATION

For more information about browser add-ons, visit the following Microsoft websites: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 2561712 - Last Review: June 22, 2011 - Revision: 6.0
APPLIES TO
  • Windows Internet Explorer 9
Keywords: 
kbprb kbexpertisebeginner kbsurveynew KB2561712

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