Internet Explorer 9 crashes when you use Internet Download Manager

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Article ID: 2561716 - View products that this article applies to.
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Summary

When you try to use Internet Download Manager from Tonec, Inc. together with Windows Internet Explorer 9, Internet Explorer crashes. 

Resolution

To resolve this issue, use one of the following methods.

Method 1: Update to the latest version of Internet Download Manager

Some versions of Internet Download Manager are incompatible with Internet Explorer 9. Update to the latest version of Internet Download Manager to fix the compatibility issue. To obtain the latest version of Internet Download Manager, go to the following website: 
http://www.internetdownloadmanager.com/support/solution_ie9.html
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Method 2: Disable the Internet Download Manager

To disable the Internet Download Manager, follow these steps:
  1. Close all Internet Explorer windows.
  2. Open a new Internet Explorer window.
  3. When you receive the Internet Download Manager incompatibility notification, click Keep it disabled or ignore the notification.
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Note  Internet Download Manager may not work correctly when the add-in is disabled.

More information

For more information about browser add-ins, go to the following Microsoft websites: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.

Properties

Article ID: 2561716 - Last Review: July 12, 2013 - Revision: 4.1
Applies to
  • Windows Internet Explorer 9
Keywords: 
kbprb kbexpertisebeginner kbsurveynew KB2561716

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