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Installing the App-V 4.6 Desktop Client using SETUP.MSI fails with Error 25010

Article ID: 2561717 - View products that this article applies to.

Symptoms

When running the Microsoft Application Virtualization 4.6 Desktop Client (App-V 4.6) by running SETUP.MSI, you may receive the following error:

Error 25010. A prerequisite for installation is missing.

Installation cannot continue.

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Cause

This error can occur if the proper versions of the Microsoft Visual C++ 2005 and 2008 redistributables are not present. Setup requires the following redistributables:

VC++ 2005 Redistributable version 8.0.59193
VC++ 2008 Redistributable version 9.0.30729.4148

Running SETUP.EXE rather than SETUP.MSI will automatically extract and install these packages. See How to Install the App-V Client by Using Setup.exe (http://technet.microsoft.com/en-us/library/ee956911.aspx) for more information.

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Resolution

Running setup via SETUP.EXE is the preferred method to install the App-V client. To install the client using only MSIs use the following steps:

Install the Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) (http://go.microsoft.com/fwlink/?LinkId=119961)
Install the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update (http://go.microsoft.com/fwlink/?LinkId=169360)
Install the Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) (http://go.microsoft.com/fwlink/?LinkId=150700)
Install the App-V Client using SETUP.MSI

Note that KB2467174 and KB2467175 should be applied to update these packages as well.

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The App-V client setup requires VC++ 2005 Redistributable version 8.0.59193 and VC++ 2008 Redistributable version 9.0.30729.4148 before setup will proceed. These packages need to be installed in addition to KBs 2467174 and 2467175 to satisfy the requirements of the Side-by-Side manifest. The order of installation of the packages does not matter.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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