Article ID: 256229 - Last Review: January 27, 2007 - Revision: 3.4

Works: Top error messages when you run program

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This article was previously published under Q256229

SUMMARY

This article discusses some of the error messages that you may receive when you run Microsoft Works or Microsoft Works Suite. Additionally, it provides links to the corresponding Knowledge Base articles that address these issues in detail.

For additional information about issues that may occur when you try to install Microsoft Works or Microsoft Works Suite, click the following article number to view the article in the Microsoft Knowledge Base:

253907 (http://support.microsoft.com/kb/253907/ ) Works 2000: Top Installation Issues

MORE INFORMATION

If you receive one of the following error messages:
- Wksdb caused a general protection fault in module Nv4disp.drv.
  An error occurred in your program. To keep working anyway, click Ignore and save your work in a new file. To quit this program, click Close. You will lose information entered since your last save.
followed by the one of the following error messages:
- Wksdb caused a general protection fault in module Nv4disp.drv.
  Wksss caused a general protection fault in module Vprdrvx.drv.
you must download and install the latest video driver for your video adapter.For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
246062 (http://support.microsoft.com/kb/246062/EN-US/ ) Works: General Protection Fault When You Run Works
If you receive one of the following error messages:
- The Works Task Launcher cannot access the task you selected. Necessary files may be missing, corrupted, or may have been deleted. To restore or replace files, reinstall Works, and then try starting the task again. If you no longer use the task, with the right button, click the task name, and then click Delete.
  Works cannot access one or more files.
either Norton AntiVirus is running on your computer, a Works 2000 Task Launcher file is damaged or missing, too many fonts are installed in the Fonts folder on your computer, or multiple printer drivers are installed on your computer.For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
247602 (http://support.microsoft.com/kb/247602/EN-US/ ) WORKS: Error Message: The Works Task Launcher Cannot Access the Task You Selected
If you receive the following error message:
Wkswp caused an invalid page fault in module Kernel32.dll.
the printer driver for your printer is outdated.

To resolve this issue, obtain the latest printer driver for your printer from the manufacturer of your printer.For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
246827 (http://support.microsoft.com/kb/246827/EN-US/ ) Works Err Msg: Wkswp Caused an Invalid Page Fault in Module Kernel32.dll
If you receive the following error message:
You need a newer version of Hhctrl.ocx to be able to read this file.
an incorrect version of the Hhctrl.ocx file is installed on your computer.For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
246829 (http://support.microsoft.com/kb/246829/EN-US/ ) Works: You Need a Newer Version of Hhctrl.ocx to Be Able to Read This File
If you receive one of the following error messages:
- Msworks caused an Exception 10H in module Msworks.exe
  Wksdb caused an Invalid Page Fault in module Wksdb.exe
  Wksss caused an Invalid Page Fault in module Wksss.exe
either the TEMP environment variable may point to an invalid folder, a beta version or an outdated version of the printer driver for your printer is installed on your computer, the math coprocessor installed in your computer is damaged, or an exception error in Works 4.0 is not handled correctly by the program.For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
141930 (http://support.microsoft.com/kb/141930/EN-US/ ) Err Msg: Msworks Caused an Exception 10H in Module Msworks.exe
If you receive one of the following error messages:
- Wkgdcache caused a general protection fault in module Unidrv.dll.
  Wkgdcache caused a general protection fault in module Wkgdcache.dll.
the printer driver for your printer is damaged. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
246065 (http://support.microsoft.com/kb/246065/ ) Works: "Wkgdcache caused a general protection fault in module" error message when you run Works
If you receive one of the following error messages:
- The Works task launcher cannot complete a task you selected. Necessary files may be missing, corrupted or may be deleted. Try reinstalling works and try the task again.
  The Address Book selection may be grayed out or unavailable.
a custom-built version of Microsoft Internet Explorer 5 was installed on your computer before you installed Works 2000.For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
250516 (http://support.microsoft.com/kb/250516/EN-US/ ) Works: Unable to Open Windows Address Book
If you receive one of the following error messages:
- Ie5wzd caused an exception in module Msjava.dll
  Ie5wzd caused an exception in module Kernel32.dll
either the Microsoft Java Virtual Machine (VM) is damaged, or NetZip is installed on your computer.For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
235335 (http://support.microsoft.com/kb/235335/EN-US/ ) OFF2000: Error Message During Setup: Ie5wzd Caused an Exception in Module Msjava.dll or Kernel32.dll
If you receive one of the following error messages:
- WKSWP has caused an invalid page fault in module Itss.dll.
  WKSSS has caused an invalid page fault in module Itss.dll.
  WKSDB has caused an invalid page fault in module Itss.dll.
the HTML Help files are missing or damaged.For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
253168 (http://support.microsoft.com/kb/253168/EN-US/ ) Error Message: Invalid Page Fault in Module Itss.dll

APPLIES TO

Microsoft Works 7.0
Microsoft Works Suite 2003
Microsoft Works Suite 2001
Microsoft Works 6.0
Microsoft Works Suite 2000
Microsoft Works 2000 Standard Edition

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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