Article ID: 256344 - Last Review: September 25, 2006 - Revision: 4.0

Internet Explorer Problems When RAS Services Are Disabled

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This article was previously published under Q256344

SYMPTOMS

Internet Explorer may not start and may generate an "Access violation" error message if certain Remote Access Services (RAS) services are disabled.

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CAUSE

This behavior is caused by an error in how Internet Explorer checks to determine if RAS-related services are installed and started. The services are:

Remote Access Server Connection Manager
Remote Access Server Autodial Manager

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To resolve this problem, obtain the latest service pack for Internet Explorer version 5.5 Service Pack 2. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

276369 (http://support.microsoft.com/kb/276369/EN-US/ ) How to Obtain the Latest Internet Explorer 5.5 Service Pack

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Internet Explorer 5.01

To resolve this problem, obtain the latest service pack for Internet Explorer version 5.01. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

267954 (http://support.microsoft.com/kb/267954/EN-US/ ) How to Obtain the Latest Internet Explorer 5.01 Service Pack

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STATUS

Internet Explorer 5.5

Microsoft has confirmed that this is a problem in Internet Explorer 5.5. This problem was first corrected in Internet Explorer version 5.5 Service Pack 1.

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Internet Explorer 5.01

Microsoft has confirmed that this is a problem in Internet Explorer 5.01. This problem was first corrected in Internet Explorer version 5.01 Service Pack 1.

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APPLIES TO

Microsoft Internet Explorer 5.01

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kbhotfixserver kbqfe kbbug kberrmsg kbfix kbie501presp1fix kbie550presp1fix KB256344

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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