You cannot start a Remote Desktop Services connection to an instance of Windows MultiPoint Server 2011

Article ID: 2564499 - View products that this article applies to.
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SYMPTOMS

After either of the following actions occur, you may be unable to start a Remote Desktop Services (RDS) connection to the server:
  • You restart an instance of Windows MultiPoint Server 2011.
  • The IP address of the server changes while the server is running.

CAUSE

This issue occurs because the RDS listeners do not monitor IP address changes. This can prevent you from connecting to the server after the IP address has changed.

RESOLUTION

To resolve this problem, install the update rollup that is described in the following Microsoft Knowledge Base article:
2555129 Update Rollup 1 for Windows MultiPoint Server 2011

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2564499 - Last Review: August 8, 2011 - Revision: 1.0
APPLIES TO
  • Windows MultiPoint Server 2011 Premium
  • Windows MultiPoint Server 2011 Standard
Keywords: 
kbqfe kbfix kbbug kbexpertiseinter kbsurveynew KB2564499

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