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HP PhotoSmart P1000/P1100 Printer May Experience Data Corruption with ECP Bi-Directional Communication Port
Article ID: 256858 - View products that this article applies to.
This article was previously published under Q256858
You may experience a loss or corruption of data when you are printing to a Hewlett-Packard (HP) PhotoSmart P1000/P1100 printer. This causes an incomplete print job. The problem may be intermittent.
The ECP port forward-to-reverse bus flip causes intermittent data corruption of the first byte during a reverse transfer. This is the forward and reverse (bi-directional) communication between the computer and the printer.
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Windows 2000 Service Pack 1.
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/249149/EN-US/ )Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.