OFF2000: Invalid Page Fault When You Try to Print from Photo Editor

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Article ID: 256901 - View products that this article applies to.
This article was previously published under Q256901
This article has been archived. It is offered "as is" and will no longer be updated.
For a Microsoft Word 97 version of this article, see 227478.
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SYMPTOMS

In Photo Editor, when you click Print on the File menu, you receive the following error message:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
When you click Details, you see a message similar to the following:
PHOTOED caused an invalid page fault in module PHOTOED.EXE at 0167:0046cafc.

CAUSE

This problem occurs when both of the following conditions are true:
  • The name of the first printer in the printer list in the registry includes more than 48 characters.
  • Photo Editor is installed on Microsoft Windows 95 or Microsoft Windows 98.
This problem is known to occur when you are using printer shares on Novell servers, where the printer name is determined by Novell and can be very long because of the Novell naming conventions.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 2.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 256901 - Last Review: October 20, 2013 - Revision: 4.0
APPLIES TO
  • Microsoft Photo Editor, version 3.0.2.3 2000, when used with:
    • Microsoft Windows 98 Standard Edition
    • Microsoft Windows 98 Second Edition
    • Microsoft Windows 95
Keywords: 
kbnosurvey kbarchive kbqfe kbhotfixserver kbbug kbfix kboffice2000presp2fix kboffice2000sp2fix KB256901

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