Ctrl, Shift, or Alt+Fn keyboard shortcuts do not work when you use the Tablet PC Input Panel or the On-Screen Keyboard on a computer that is running Windows 7

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Article ID: 2571011 - View products that this article applies to.
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SYMPTOMS

Assume that you use the Tablet PC Input Panel (Tabtip.exe) or the On-Screen Keyboard (Osk.exe) on a computer that is running Windows 7. In this situation, keyboard shortcuts which include one or more modifier keys (Ctrl, Shift or Alt) and the Fn key do not work correctly.

For example, you start the Tablet PC Input Panel, and then you start Notepad. Then, you press Alt+Fn+F4 to close Notepad. In this example, Notepad does not close. Another example is the Ctrl-Shift-F3 key combination to enter Audit mode from OOBE does not work with the onscreen keyboard.


Note This issue may occur when a Japanese 106 keyboard or Korean 103 keyboard driver is installed on the computer.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows 7 Service Pack 1 (SP1). For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 21xxxWindows 7RTMLDR
    6.1.760 1 . 21xxxWindows 7SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Auxbase.xmlNot applicable1,43410-Jun-200921:28Not applicable
Auxpad.xmlNot applicable21210-Jun-200921:28Not applicable
Base.xmlNot applicable3,15010-Jun-200921:28Not applicable
Basealtgr_rtl.xmlNot applicable24710-Jun-200921:28Not applicable
Base_altgr.xmlNot applicable3,16110-Jun-200921:28Not applicable
Base_ca.xmlNot applicable3,16610-Jun-200921:28Not applicable
Base_heb.xmlNot applicable73810-Jun-200921:28Not applicable
Base_jpn.xmlNot applicable80410-Jun-200921:28Not applicable
Base_kor.xmlNot applicable48810-Jun-200921:28Not applicable
Base_rtl.xmlNot applicable61710-Jun-200921:28Not applicable
Ea-sym.xmlNot applicable74910-Jun-200921:28Not applicable
Ea.xmlNot applicable38410-Jun-200921:28Not applicable
Ja-jp-sym.xmlNot applicable74910-Jun-200921:28Not applicable
Ja-jp.xmlNot applicable16,61610-Jun-200921:28Not applicable
Keypad.xmlNot applicable72710-Jun-200921:28Not applicable
Keypadbase.xmlNot applicable1,11810-Jun-200921:28Not applicable
Ko-kr.xmlNot applicable15,09710-Jun-200921:28Not applicable
Kor-kor.xmlNot applicable39210-Jun-200921:28Not applicable
Main.xmlNot applicable38,48510-Jun-200921:28Not applicable
Numbase.xmlNot applicable1,21810-Jun-200921:28Not applicable
Numbers.xmlNot applicable20910-Jun-200921:28Not applicable
Oskmenu.xmlNot applicable21510-Jun-200921:28Not applicable
Oskmenubase.xmlNot applicable47110-Jun-200921:28Not applicable
Osknumpad.xmlNot applicable21910-Jun-200921:28Not applicable
Osknumpadbase.xmlNot applicable1,43710-Jun-200921:28Not applicable
Oskpred.xmlNot applicable21510-Jun-200921:28Not applicable
Oskpredbase.xmlNot applicable92410-Jun-200921:28Not applicable
Symbase.xmlNot applicable2,76410-Jun-200921:28Not applicable
Symbols.xmlNot applicable59110-Jun-200921:28Not applicable
Tabskb.dll6.1.7600.21008398,33614-Jul-201104:34x86
Web.xmlNot applicable20710-Jun-200921:28Not applicable
Webbase.xmlNot applicable1,16610-Jun-200921:28Not applicable
Zh-changjei.xmlNot applicable9,80310-Jun-200921:28Not applicable
Zh-dayi.xmlNot applicable11,06710-Jun-200921:28Not applicable
Zh-phonetic.xmlNot applicable10,94710-Jun-200921:28Not applicable
Auxbase.xmlNot applicable1,43410-Jun-200921:28Not applicable
Auxpad.xmlNot applicable21210-Jun-200921:28Not applicable
Base.xmlNot applicable3,15010-Jun-200921:28Not applicable
Basealtgr_rtl.xmlNot applicable24710-Jun-200921:28Not applicable
Base_altgr.xmlNot applicable3,16110-Jun-200921:28Not applicable
Base_ca.xmlNot applicable3,16610-Jun-200921:28Not applicable
Base_heb.xmlNot applicable73810-Jun-200921:28Not applicable
Base_jpn.xmlNot applicable80410-Jun-200921:28Not applicable
Base_kor.xmlNot applicable48810-Jun-200921:28Not applicable
Base_rtl.xmlNot applicable61710-Jun-200921:28Not applicable
Ea-sym.xmlNot applicable74910-Jun-200921:28Not applicable
Ea.xmlNot applicable38410-Jun-200921:28Not applicable
Ja-jp-sym.xmlNot applicable74910-Jun-200921:28Not applicable
Ja-jp.xmlNot applicable16,61610-Jun-200921:28Not applicable
Keypad.xmlNot applicable72710-Jun-200921:28Not applicable
Keypadbase.xmlNot applicable1,11810-Jun-200921:28Not applicable
Ko-kr.xmlNot applicable15,09710-Jun-200921:28Not applicable
Kor-kor.xmlNot applicable39210-Jun-200921:28Not applicable
Main.xmlNot applicable38,48510-Jun-200921:28Not applicable
Numbase.xmlNot applicable1,21810-Jun-200921:28Not applicable
Numbers.xmlNot applicable20910-Jun-200921:28Not applicable
Oskmenu.xmlNot applicable21510-Jun-200921:28Not applicable
Oskmenubase.xmlNot applicable47110-Jun-200921:28Not applicable
Osknumpad.xmlNot applicable21910-Jun-200921:28Not applicable
Osknumpadbase.xmlNot applicable1,43710-Jun-200921:28Not applicable
Oskpred.xmlNot applicable21510-Jun-200921:28Not applicable
Oskpredbase.xmlNot applicable92410-Jun-200921:28Not applicable
Symbase.xmlNot applicable2,76410-Jun-200921:28Not applicable
Symbols.xmlNot applicable59110-Jun-200921:28Not applicable
Tabskb.dll6.1.7601.21770398,33614-Jul-201105:51x86
Web.xmlNot applicable20710-Jun-200921:28Not applicable
Webbase.xmlNot applicable1,16610-Jun-200921:28Not applicable
Zh-changjei.xmlNot applicable9,80310-Jun-200921:28Not applicable
Zh-dayi.xmlNot applicable11,06710-Jun-200921:28Not applicable
Zh-phonetic.xmlNot applicable10,94710-Jun-200921:28Not applicable
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Auxbase.xmlNot applicable1,43410-Jun-200920:46Not applicable
Auxpad.xmlNot applicable21210-Jun-200920:46Not applicable
Base.xmlNot applicable3,15010-Jun-200920:46Not applicable
Basealtgr_rtl.xmlNot applicable24710-Jun-200920:46Not applicable
Base_altgr.xmlNot applicable3,16110-Jun-200920:46Not applicable
Base_ca.xmlNot applicable3,16610-Jun-200920:46Not applicable
Base_heb.xmlNot applicable73810-Jun-200920:46Not applicable
Base_jpn.xmlNot applicable80410-Jun-200920:46Not applicable
Base_kor.xmlNot applicable48810-Jun-200920:46Not applicable
Base_rtl.xmlNot applicable61710-Jun-200920:46Not applicable
Ea-sym.xmlNot applicable74910-Jun-200920:46Not applicable
Ea.xmlNot applicable38410-Jun-200920:46Not applicable
Ja-jp-sym.xmlNot applicable74910-Jun-200920:46Not applicable
Ja-jp.xmlNot applicable16,61610-Jun-200920:46Not applicable
Keypad.xmlNot applicable72710-Jun-200920:46Not applicable
Keypadbase.xmlNot applicable1,11810-Jun-200920:46Not applicable
Ko-kr.xmlNot applicable15,09710-Jun-200920:46Not applicable
Kor-kor.xmlNot applicable39210-Jun-200920:46Not applicable
Main.xmlNot applicable38,48510-Jun-200920:46Not applicable
Numbase.xmlNot applicable1,21810-Jun-200920:46Not applicable
Numbers.xmlNot applicable20910-Jun-200920:46Not applicable
Oskmenu.xmlNot applicable21510-Jun-200920:46Not applicable
Oskmenubase.xmlNot applicable47110-Jun-200920:46Not applicable
Osknumpad.xmlNot applicable21910-Jun-200920:46Not applicable
Osknumpadbase.xmlNot applicable1,43710-Jun-200920:46Not applicable
Oskpred.xmlNot applicable21510-Jun-200920:46Not applicable
Oskpredbase.xmlNot applicable92410-Jun-200920:46Not applicable
Symbase.xmlNot applicable2,76410-Jun-200920:46Not applicable
Symbols.xmlNot applicable59110-Jun-200920:46Not applicable
Tabskb.dll6.1.7600.21008448,00014-Jul-201105:31x64
Web.xmlNot applicable20710-Jun-200920:46Not applicable
Webbase.xmlNot applicable1,16610-Jun-200920:46Not applicable
Zh-changjei.xmlNot applicable9,80310-Jun-200920:46Not applicable
Zh-dayi.xmlNot applicable11,06710-Jun-200920:46Not applicable
Zh-phonetic.xmlNot applicable10,94710-Jun-200920:46Not applicable
Auxbase.xmlNot applicable1,43410-Jun-200920:46Not applicable
Auxpad.xmlNot applicable21210-Jun-200920:46Not applicable
Base.xmlNot applicable3,15010-Jun-200920:46Not applicable
Basealtgr_rtl.xmlNot applicable24710-Jun-200920:46Not applicable
Base_altgr.xmlNot applicable3,16110-Jun-200920:46Not applicable
Base_ca.xmlNot applicable3,16610-Jun-200920:46Not applicable
Base_heb.xmlNot applicable73810-Jun-200920:46Not applicable
Base_jpn.xmlNot applicable80410-Jun-200920:46Not applicable
Base_kor.xmlNot applicable48810-Jun-200920:46Not applicable
Base_rtl.xmlNot applicable61710-Jun-200920:46Not applicable
Ea-sym.xmlNot applicable74910-Jun-200920:46Not applicable
Ea.xmlNot applicable38410-Jun-200920:46Not applicable
Ja-jp-sym.xmlNot applicable74910-Jun-200920:46Not applicable
Ja-jp.xmlNot applicable16,61610-Jun-200920:46Not applicable
Keypad.xmlNot applicable72710-Jun-200920:46Not applicable
Keypadbase.xmlNot applicable1,11810-Jun-200920:46Not applicable
Ko-kr.xmlNot applicable15,09710-Jun-200920:46Not applicable
Kor-kor.xmlNot applicable39210-Jun-200920:46Not applicable
Main.xmlNot applicable38,48510-Jun-200920:46Not applicable
Numbase.xmlNot applicable1,21810-Jun-200920:46Not applicable
Numbers.xmlNot applicable20910-Jun-200920:46Not applicable
Oskmenu.xmlNot applicable21510-Jun-200920:46Not applicable
Oskmenubase.xmlNot applicable47110-Jun-200920:46Not applicable
Osknumpad.xmlNot applicable21910-Jun-200920:46Not applicable
Osknumpadbase.xmlNot applicable1,43710-Jun-200920:46Not applicable
Oskpred.xmlNot applicable21510-Jun-200920:46Not applicable
Oskpredbase.xmlNot applicable92410-Jun-200920:46Not applicable
Symbase.xmlNot applicable2,76410-Jun-200920:46Not applicable
Symbols.xmlNot applicable59110-Jun-200920:46Not applicable
Tabskb.dll6.1.7601.21770448,00014-Jul-201105:25x64
Web.xmlNot applicable20710-Jun-200920:46Not applicable
Webbase.xmlNot applicable1,16610-Jun-200920:46Not applicable
Zh-changjei.xmlNot applicable9,80310-Jun-200920:46Not applicable
Zh-dayi.xmlNot applicable11,06710-Jun-200920:46Not applicable
Zh-phonetic.xmlNot applicable10,94710-Jun-200920:46Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_93cea6b100e22cda30ce9066b35099f2_31bf3856ad364e35_6.1.7601.21770_none_d42ced5cef4eb7ea.manifest
File versionNot applicable
File size709
Date (UTC)14-Jul-2011
Time (UTC)08:21
PlatformNot applicable
File nameX86_f0b05f1a9dcbc100c391ccecc37152ae_31bf3856ad364e35_6.1.7600.21008_none_b370078f30f8705a.manifest
File versionNot applicable
File size709
Date (UTC)14-Jul-2011
Time (UTC)08:21
PlatformNot applicable
File nameX86_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7600.21008_none_d26b04c6cb8a98f2.manifest
File versionNot applicable
File size60,515
Date (UTC)14-Jul-2011
Time (UTC)05:11
PlatformNot applicable
File nameX86_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.21770_none_d3fdd7e6c8f0ca7b.manifest
File versionNot applicable
File size60,515
Date (UTC)14-Jul-2011
Time (UTC)06:16
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameAmd64_8888b2bc234ded8979eb0d9f6e04e5e4_31bf3856ad364e35_6.1.7601.21770_none_b7f3f79b2b29f715.manifest
File versionNot applicable
File size713
Date (UTC)14-Jul-2011
Time (UTC)08:21
PlatformNot applicable
File nameAmd64_dfb3eb4f170fe04535c401b71e99f05d_31bf3856ad364e35_6.1.7600.21008_none_7b1ca3e96d4cc7b2.manifest
File versionNot applicable
File size713
Date (UTC)14-Jul-2011
Time (UTC)08:21
PlatformNot applicable
File nameAmd64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7600.21008_none_2e89a04a83e80a28.manifest
File versionNot applicable
File size60,519
Date (UTC)14-Jul-2011
Time (UTC)06:25
PlatformNot applicable
File nameAmd64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.21770_none_301c736a814e3bb1.manifest
File versionNot applicable
File size60,519
Date (UTC)14-Jul-2011
Time (UTC)07:01
PlatformNot applicable

Properties

Article ID: 2571011 - Last Review: May 9, 2012 - Revision: 3.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2571011

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