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Applications or services that depend on the Remote Registry service may stop working in an Exchange Server 2007 environment

Article ID: 2571391 - View products that this article applies to.

SYMPTOMS

Applications or services that depend on the Remote Registry service, such as NetBackup, may stop working on a Microsoft Exchange Server 2007 server. Additionally, the following event is logged in System log:

Log Name: System
Source: Service Control Manager
Date: <Date>
Event ID: 7011
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: <Computer>
Description:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the RemoteRegistry service.

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CAUSE

This issue occurs because the threads that access the extrace data are not well synchronized by Extrace.dll. This behavior may cause a deadlock in the Remote Registry service. Therefore, applications or services that depend on the Remote Registry service stop working.

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RESOLUTION

To resolve this issue, install the following update rollup:

2608656

(http://support.microsoft.com/kb/2608656/ )

Description of Update Rollup 6 for Exchange Server 2007 Service Pack 3

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

The Remote Registry service enables remote users to change registry settings on this computer. If this service is stopped, the registry can only be changed by local users.

For more information about extrace, visit the following Microsoft website:

General information about extrace

(http://blogs.technet.com/b/appssrv/archive/2009/05/18/what-is-an-extrace.aspx)

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