Article ID: 2571529
Consider the following scenario:
This issue occurs because the PBX or PSTN calls contain the same header information. Therefore, the Lync 2010 client cannot distinguish the incoming calls and handles it as a personal transfer.
To resolve this issue, install the following cumulative update:
(http://support.microsoft.com/kb/2571543/ )Description of the cumulative update package for Lync 2010: July 2011
Article ID: 2571529 - Last Review: July 25, 2011 - Revision: 1.0
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