Article ID: 2572010 - Last Review: January 25, 2012 - Revision: 1.0

The Microsoft Exchange Information Store service may crash after you run the Test-ExchangeSearch cmdlet in an Exchange Server 2007 environment

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SYMPTOMS

Consider the following scenario. You enable Mailbox Access Auditing in a Microsoft Exchange Server 2007 environment. You run the Test-ExchangeSearch cmdlet to test the search function. In this scenario, the Microsoft Exchange Information Store service may crash. Additionally, the following error messages are logged in Application log:

Time: <Time>
ID: 4999
Level: Error
Source: MSExchange Common
Machine: <Computer>
Message: Watson report about to be sent to dw20.exe for process id: <Process ID>, with parameters: E12N, <Build Type>, <Version Number>, store.exe, store.exe, <xxxx>, c0000005, <xxxx> , <Version number>. ErrorReportingEnabled: False

Time: <Time>
ID: 9659
Level: Error
Source: MSExchangeIS
Machine: <Computer>
Message: The Microsoft Exchange Information Store encountered an unexpected exception 0xC0000005 at address <Address> while processing a request for user <User>.

Time: <Time>
ID: 1000
Level: Error
Source: Application Error
Machine: <Computer>
Message: Faulting application store.exe, version <Version>, time stamp <Time Stamp>, faulting module store.exe, version <Version>, time stamp <Time Stamp>, exception code 0xc0000005, fault offset <Offset>,
process id <Process ID>, application start time <Time>.
Note When this issue occurs, users cannot access their mailboxes.
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CAUSE

This issue occurs because of an access violation when Mailbox Access Auditing accesses deleted temporary folders or messages that are created by using the Test-ExchangeSearch cmdlet. This behavior causes the Microsoft Exchange Information Store service to crash.
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RESOLUTION

To resolve this issue, install the following update rollup:
2608656  (http://support.microsoft.com/kb/2608656/ ) Description of Update Rollup 6 for Exchange Server 2007 Service Pack 3
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about Mailbox Access Auditing for Exchange Server 2007 organizations, visit the following Microsoft website:
General information about Mailbox Access Auditing for Exchange Server 2007 organizations (http://technet.microsoft.com/en-us/library/ee331009(EXCHG.80).aspx)
For more information about the Test-ExchangeSearch cmdlet, visit the following Microsoft website:
General information about the Test-ExchangeSearch cmdlet (http://technet.microsoft.com/en-us/library/bb124733(EXCHG.80).aspx)

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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
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Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2572010
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