The Paste command appears unavailable when you want to paste an image in Outlook Web App

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Article ID: 2572013 - View products that this article applies to.
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SYMPTOMS

Apparently, you cannot paste an image into an e-mail message in Outlook Web App (OWA), because the Paste command on the Edit menu or on the shortcut menu is unavailable (appears dimmed).

This issue occurs even though you enabled this functionality, including the addition of digital signatures and encryptions in e-mail messages that are composed in OWA. (To access these settings, you navigate to Options, then to Settings, and then you click the S/MIME tab.)

CAUSE

A limitation in the HTML system causes the Paste functionality to appear inactive. In fact, you can still paste the image into the email message.

RESOLUTION

To paste the image into the email message, click the location where you want to paste, and then press Ctrl+V.

Properties

Article ID: 2572013 - Last Review: June 28, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Business Productivity Online Dedicated
  • Microsoft Business Productivity Online Suite Federal
Keywords: 
vkbportal226 KB2572013

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