Simple Mail Transfer Protocol Service Stops Unexpectedly or Does Not Relay Correctly

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Article ID: 257217 - View products that this article applies to.
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SYMPTOMS

You may experience one or more of the following symptoms:
  • The Simple Mail Transfer Protocol (SMTP) service may stop unexpectedly with a call stack similar to one of the following:
          SMTPSVC!?UnMarkHandledRcpts@SMTP_CONNOUT@@QAEHXZ+0x4c
          SMTPSVC!?ConnectToNextIpAddress@SMTP_CONNOUT@@QAEHXZ+0x1ba
          SMTPSVC!?ProcessClient@SMTP_CONNOUT@@UAEHKKPAU_OVERLAPPED@@@Z+0x1ee
    					
          ChildEBP RetAddr
          0483fcbc 77e84bab ntdll!ZwDelayExecution+0xb
          0483fcdc 77e84b7f KERNEL32!SleepEx+0x32
          0483fce8 6e5a50af KERNEL32!Sleep+0xb
          0483fd28 6e5a5161 IisRTL!CReaderWriterLock3___LockSpin+0x87
          0483fd48 6e5a3ad4 IisRTL!CReaderWriterLock3___WriteLockSpin+0x40
          0483fd50 6e5a3fec IisRTL!CLKRLinearHashTable__WriteLock+0x1b
          0483fd5c 6e5a23c6 IisRTL!CLKRHashTable__WriteLock+0x16
          0483fd68 6ba096a7 IisRTL!CLKRHashTable__Clear+0x9
          0483fd6c 6ba096b4 mailmsg!CRecipientsHash__ReleaseDomainList+0xc
          0483fd7c 6ba0966b mailmsg!CRecipientsHash__Release+0xa
          0483fd88 6ba08c95 mailmsg!CRecipientsHash__~CRecipientsHash+0x9
          0483fd90 6ba08d44 
    mailmsg!CMailMsgRecipientsAdd__~CMailMsgRecipientsAdd+0x23
          0483fd9c 030e4ea0 mailmsg!CMailMsgRecipientsAdd__Release+0x21
          0483fdac 030e0bde phatq!CICategorizerMailMsgsIMP__FinalRelease+0x40
          0483fdb8 030e57dd phatq!CICategorizerListResolveIMP__Release+0x1e
          0483fdc0 030e4d8c phatq!CICategorizerMailMsgsIMP__Release+0xd
          0483fdd0 030e4598 phatq!CICategorizerPropertiesIMP__UnSetPropId+0x3c
          0483fde4 030e95c1 
    phatq!CICategorizerPropertiesIMP__~CICategorizerPropertiesIMP+0x28
          0483fdfc 030e756f phatq!CCatAddr__~CCatAddr+0x51
          0483fe1c 030e74a8 phatq!CCatRecip__~CCatRecip+0x9f
    					
          ChildEBP RetAddr  Args to Child
          3356f2b4 673918e4 f106b014 3356f300 00000000 
    KERNEL32!InterlockedCompareExchange+0xc
          3356f2d4 67391338 02d30650 3356f308 6c9538fc STAXMEM!MpHeapFree+0x44
          3356f2e0 6c9538fc 3356f308 6c95a753 3356f308 STAXMEM!ExchMHeapFree+0x16
          3356f2e8 6c95a753 3356f308 6c958e35 3356f308 mailmsg!operator delete+0x12
          3356f2f0 6c958e35 3356f308 00000000 23aac070 
    mailmsg!CMemoryAccess__FreeBlock+0x9
          3356fb60 6c958ef5 00000001 3356fb30 3356fb08 
    mailmsg!CMailMsgRecipientsAdd__AddPrimaryOrSecondary+0x1e2
          3356fb84 030e2ab8 7daedc60 00000000 00000000 
    mailmsg!CMailMsgRecipientsAdd__AddPrimary+0x1f
          3356fbbc 030f4033 00000066 3356fbdc 23aac070 
    phatq!CICategorizerPropertiesIMP__PutStringA+0x88
          3356fbfc 030f3f25 00000066 013f8edc 23aac064 
    phatq!CDefaultDSNSink__`vector deleting destructor'+0x23
          3356fc18 030f0da5 23aac070 030b3530 23aac064 phatq!fIsMailMsgDSN+0x75
          3356fc3c 030e1dfa 7d0fb424 7d0fb460 7daedc60 
    phatq!CICategorizerItemAttributesIMP__QueryInterface+0x55
          3356fc80 030de66e 00000000 013fbc68 23aeeff0 
    phatq!CICategorizerDLListResolveIMP__AllocICategorizerItem+0x6a
          3356fcbc 030c82a1 013f7ca0 7d0fb424 030c8e80 
    phatq!CCategorizer__AsyncResolveIMsg+0x31e
          3356fce8 030c3e2e 7d0fb424 030d3a7b 7d0fb424 
    phatq!CAQSvrInst__fPreCatQueueCompletion+0x81
          3356fcf0 030d3a7b 7d0fb424 03180050 5fd713b0 
    phatq!fPreCatQueueCompletionWrapper+0xe
          3356fd20 030c80d7 7d0fb424 00000000 00000000 
    phatq!CAsyncMailMsgQueue__HrQueueRequest+0x21b
          3356fd90 030cb842 7d0fb424 00000001 3452d948 
    phatq!CAQSvrInst__SubmitMessageToCategorizer+0x2b7
          3356fda8 030cb8b2 00000001 3452d97c 67857bab 
    phatq!CAQSvrInst__PreCatEventCompletion+0x92
          3356fdc4 678578c5 00000001 00000000 34584818 
    phatq!CAQSvrInst__SetCallbackTime+0x12
          00000001 0000012b 0000009c 678578c5 00000000 
    SMTPSVC!CStoreDispatcher__Dispatcher+0x19e
    					
  • When you attempt to send an SMTP message, the message remains in the Outbox and is never sent. In addition, you are unable to receive SMTP messages that are sent to you. On the Exchange 2000 Server computer that you are connected to, the Inetinfo service may stop unexpectedly with a call stack similar to the following:
          ChildEBP RetAddr
          0452e120 6739190c ntdll!RtlFreeHeap+0x1bf
          0452e140 67391338 STAXMEM!MpHeapFree+0x6c
          0452e14c 6c9538fc STAXMEM!ExchMHeapFree+0x16
          0452e154 6c958a5c mailmsg!operator delete+0x12
          0452f228 6c958e7a mailmsg!CMailMsgRecipients__CopyTo+0x354
          0452faac 6c958ef5 
    mailmsg!CMailMsgRecipientsAdd__AddPrimaryOrSecondary+0x227
          0452fad0 02cd4248 mailmsg!CMailMsgRecipientsAdd__AddPrimary+0x1f
          0452fb08 02ce5823 phatq!CTopLevelInsertionRequest__HrInsertSearches+0x168
    
          0452fb48 02ce5715 
    phatq!CBatchLdapConnection__DecrementPendingSearches+0x103
          0452fb5c 02ce5c6d 
    phatq!CBatchLdapConnection__HrInsertInsertionRequest+0x65
          0452fb64 02ce2595 
    phatq!CStoreListResolveContext__HrInsertInsertionRequest+0xd
          0452fb74 02cd44ef 
    phatq!CEmailIDLdapStore<CCatAddr>__InsertInsertionRequest+0x15
          0452fb88 02cd358a phatq!CTopLevelInsertionRequest__BeginItemResolves+0x4f
          0452fb98 02cd34f1 
    phatq!CICategorizerListResolveIMP__BeginItemResolves+0x1a
          0452fbcc 02ccfdce 
    phatq!CICategorizerListResolveIMP__StartMessageCategorization+0x1b1
          0452fbe4 02cce658 phatq!CCategorizer__AsyncResolveIMsg+0x22e
          0452fc08 02cb8da2 phatq!CatMsg+0x158
          0452fc3c 02cb47ff phatq!CAQSvrInst__fPreCatQueueCompletion+0x92
          0452fc48 02cc4c32 phatq!fPreCatQueueCompletionWrapper+0xf
          0452fc78 02cb8ba7 phatq!CAsyncMailMsgQueue__HrQueueRequest+0x132
    					
  • If you select the Allow all computers which successfully authenticate to relay, regardless of the list above check box in the properties of the SMTP virtual server, click the Access tab, and then click Relay, some computers with valid authentication credentials may not be allowed to relay messages through the virtual server.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack


For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 2000.

This problem was first corrected in Windows 2000 Service Pack 1.

MORE INFORMATION

To allow any computer with valid authentication credentials to relay messages through an SMTP virtual server:
  1. Click Start, point to Programs, point to Microsoft Exchange, and then click System Manager.
  2. If the Administrative Groups branch exists in the left pane, expand it, expand the appropriate administrative group's branch, expand the Servers branch, expand the appropriate server's branch, and then expand the Protocols branch. To expand a branch, double-click the branch or click the plus sign (+) to the left of the branch.

    If the Administrative Groups branch does not exist, expand the Servers branch in the left pane, expand the appropriate server's branch, and then expand the Protocols branch.
  3. In the left pane, click the SMTP container, in the right pane, right-click the appropriate SMTP virtual server, and then click Properties.
  4. Click the Access tab, and then under Relay restrictions, click Relay.
  5. Click to select the Allow all computers which successfully authenticate to relay, regardless of the list above check box, click OK, and then click OK again.
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Properties

Article ID: 257217 - Last Review: October 20, 2013 - Revision: 3.4
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix kbgraphxlinkcritical kbwin2000sp1fix KB257217

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