Article ID: 257238 - Last Review: January 27, 2007 - Revision: 2.1

Outlook Express 5.01 not upgraded on Windows 2000

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This article was previously published under Q257238
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824  (http://support.microsoft.com/kb/257824/EN-US/ ) OL2000: Differences Between Outlook and Outlook Express
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SYMPTOMS

When you upgrade Microsoft Windows 2000 to Microsoft Internet Explorer 5.5 or Internet Explorer 5.5 Service Pack 1 (SP1), Outlook Express is not upgraded to version 5.5 or Outlook Express 5.5 SP1.
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RESOLUTION

To resolve this issue, install Windows 2000 SP1, Internet Explorer 5.01 SP1, or Internet Explorer 5.01 Service Pack 2 (SP2), and then install Internet Explorer 5.5 or Internet Explorer 5.5 SP1.
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MORE INFORMATION

To upgrade Internet Explorer and Outlook Express, follow these steps:
  1. Remove Internet Explorer 5.5 or Internet Explorer 5.5 SP1.
  2. Install Windows 2000 Service Pack 1, Internet Explorer 5.01 SP1 or Internet Explorer 5.01 SP2.

    For additional information about how to obtain Windows 2000 SP1 or Internet Explorer 5.01 SP2, click the following article numbers to view the articles in the Microsoft Knowledge Base:
    260910  (http://support.microsoft.com/kb/260910/ ) How to obtain the latest Windows 2000 service pack
    267954  (http://support.microsoft.com/kb/267954/ ) How to obtain the latest Internet Explorer 5.01 service pack
  3. Install Internet Explorer 5.5 or Internet Explorer 5.5 SP1 again.
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APPLIES TO
  • Microsoft Outlook Express 5.5 Service Pack 1
  • Microsoft Internet Explorer 5.5 Service Pack 1
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Keywords: 
kbprb kbsetup KB257238
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