Article ID: 2572735 - View products that this article applies to.
Note Although this article may apply to many implementations in which Microsoft Exchange and BlackBerry devices interact, it is especially applicable in Microsoft Office 365 dedicated.
Because of some limitations in the integration between BlackBerry Administration Service (BAS) and Active Directory, local BAS accounts have to be created to give system administrators and Help Desk personnel access to BAS for administrative tasks.
What do you want to do?
Kinds of BAS accounts for Microsoft Online ServicesThree roles are available for customers. Each of these roles allows for a slightly different level of administrative access to BAS. The roles are as follows:
Requests for additional BAS accounts should be submitted to Microsoft Online Services Support. All new accounts will be applied to one of the three available MSO BES roles. The default accounts are called PortalBESAdmin, PortalBESHelpdesk, and PortalBESSeniorHelpdesk. If your company needs additional accounts, the accounts should be created so that they have a number appended to the user name. For example, such accounts could be named PortalBESAdmin2 and PortalBESHelpdesk2.
How to request an additional BAS accountTo request an additional BAS account, follow these steps:
The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.
Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.