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Office Live Add-in errors occur in Microsoft Office 2003 and 2007
Article ID: 2572738 - View products that this article applies to.
You may see an error message when you try to use the Microsoft Office Live Add-in with one of these Microsoft Office applications:
If you are running version 1.3 of the Microsoft Office Live Add-in, you see this error message:
Connecting to the network failed. Try again later.
If you are running version 1.4 or 1.5 of the Microsoft Office Live Add-in, you see this error message:
Connecting to the Microsoft Office Live Workspace beta failed due to an unexpected error. Try again later.
You may also receive this error message when you close the Microsoft Office applications that are listed in this article:
Microsoft Office Live Add-in Sign-in has encountered a problem and needs to close.
Microsoft Office Live was discontinued. It will no longer work with the Microsoft Office applications that are listed in this article.
To have us uninstall the Office Live Add-in for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Fix this problem
Microsoft Fix it 50715
Then, go to the "Did this fix the problem?" section.
Let me fix it myselfTo resolve this issue, uninstall all versions of the Office Live Add-in. To do this, follow the steps in the procedure that applies to your operating system:
For Windows 7
Did this fix the problem?
Microsoft Office Live Workspace was discontinued and replaced with Office Web Apps on SkyDrive.
Article ID: 2572738 - Last Review: June 29, 2011 - Revision: 3.0