Article ID: 2575082 - Last Review: July 11, 2011 - Revision: 3.0 On a computer running Windows 7 and Windows Server 2008 R2, service pack 1 installation fails with error message 0x800f0826
SYMPTOMSYou are unable to install Service Pack 1 on your computers running Windows Server 2008 R2 or Windows 7. It fails with an error message as following, Installation was not successful. An unknown error has occurred. Error: 0x800f0826 CAUSEThe above errors occurs due to permission issues on usbstor.inf and usbstor.pnf files. RESOLUTIONSet the proper permissions on usbstor.inf and usbstor.pnf To do so, follow the steps listed below, 1. Start Windows Explorer, and then locate the %SystemRoot%\Inf folder 2. Right-click the Usbstor.inffile, and then click Properties 3. Click the Security tab 4. Under the Group or user names list, give full permission to SYSTEM and Administrators 5. Click Ok Repeat step 1 - 5 for Usbstor.pnf file. 6. Reboot the computer once and then try installing Sp1 MORE INFORMATIONFrom the CBS log we see the following Errors Line 2: 2011-05-09 10:34:21, Error CBS SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SPReview. er=0x2 Line 4: 2011-05-09 10:34:21, Error CBS SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: UploadDisableFlag er=0x2 Line 34: 2011-05-09 10:34:24, Info CBS SPI: Reviewing Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514. State: -19 Error: 0x800f0826 Line 60: 2011-05-09 10:50:50, Error CBS SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2 Line 61: 2011-05-09 10:50:50, Error CBS SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002 Line 124: 2011-05-09 11:37:41, Error CBS SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: ComponentsRemoved er=0x2 Check the setupapi_dev.log, found the access denied error: Published driver package. Time = 125 ms sto: {Publish Driver Package: exit(0x00000000)} <Time> sto: {Publish Driver Package: <File Path> usbstor.inf} <Time> sto: Publishing driver package: sto: Driver Store = <File Path> (Online | 6.1.7600) sto: Driver Package = <File Path> usbstor.inf sto: Flags = 0x00000000 !!! idb: Failed to update active driver store entry, Error = 0x00000005 !!! idb: Failed to publish 'usbstor.inf', Error = 0x00000005 !!! idb: Error 5: Access is denied. !!! sto: Failed to publish '<File Path> usbstor.inf'. Error = 0x00000005 !!! sto: Failed to publish driver package. Time = 31 ms, Error = 0x00000005 sto: {Publish Driver Package: exit(0x00000005)} <Time> !!! sto: Failed to publish all driver updates. Error = 0x00000005 <<< Section end <Date> <Time> Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use
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