How to add, to disable, or to delete a BlackBerry user

Article ID: 2575139 - View products that this article applies to.
This article describes how you, as a System Administrator or as a Help Desk specialist for your company, can add, disable, or delete a BlackBerry user, especially in the context of a dedicated deployment of the Microsoft Business Productivity Online Suite.

What do you want to do?
  • Add a new BlackBerry user
  • Disable a BlackBerry user
  • Delete a user account from the BlackBerry Enterprise Server (BES)
How to add a new BlackBerry user
To add a new BlackBerry user by using the BlackBerry Administration Service (BAS), follow these steps:
  1. On the Home page, click Create a user.

    Collapse this imageExpand this image
    2530482 01
  2. In Search messaging users, type the user’s mail address or alias in the Email address field, and then click Search.

    Collapse this imageExpand this image
    2530482 02
  3. Select the target user from the resulting user list, and then click Continue.
  4. Select the user's BES server in the Available BlackBerry Enterprise Server instances section.

    Note
    The appropriate BlackBerry Enterprise Server instance will appear in a form similar to the following:
    001-PROD-01

    Here, "PROD" in the instance name indicates that the server is a production BlackBerry server.
  5. Click Create a user with activation password.

    Collapse this imageExpand this image
    2530482 03
  6. In the Set activation password section, type and then confirm an activation password.

    Note
     The activation password is not the device password but instead a one-time-use password for activating the device to the computer that is running Microsoft Exchange Server.
  7. In the Password expiration (hours) field, type the number of hours during which the password should be valid before the password expires.

    Collapse this imageExpand this image
    2530482 04
  8. Click the Create user link.
  9. An end-user can now activate the device by using the BlackBerry Wi-Fi network. To activate the device, the end-user must perform the following tasks on the BlackBerry device:
    1. On the BlackBerry device, in the device options, click Advanced Options.
    2. Click Enterprise Activation.
    3. In the Activation email address field, type the user’s email address.
    4. In the Activation password field, type the activation password.
    5. In the menu, click Activate.
How to disable a BlackBerry user
There are times when it may be necessary to disable one or more active BlackBerry users temporarily. For example, if one or more users no longer require access to a device because they are going on leave or if your company’s internal policies or workflow requires that access must be revoked temporarily.

To disable a user account on the BlackBerry Enterprise Server by using the BAS, follow these steps: 
  1. On the BlackBerry solution management menu, expand the User node.

    Collapse this imageExpand this image
    2530482 05
  2. Click Manage users.
  3. Search for a user account by email address or by alias.
  4. In the search results, click the display name of the user account.
  5. In the BlackBerry Enterprise Server status list at the bottom of the page, click Disable as BlackBerry user.

    Collapse this imageExpand this image
    2530482 06
  6. To keep the BES information in the user’s mailbox, click Yes - Disable as BlackBerry user.

    Collapse this imageExpand this image
    2530482 07
How to delete a user account from the BlackBerry Enterprise Server
There may be times when you need to delete one or more active BlackBerry users. For example, if one or more users no longer require access to a device or if the user is no longer at the organization.

To delete a user account from the BlackBerry Enterprise Server by using the BAS, follow these steps:
  1. On the BlackBerry solution management menu, expand the User node.

    Collapse this imageExpand this image
    2530482 08
  2. Click Manage users.
  3. Search for a user account by email address.
  4. In the search results, click the display name for the user account.
  5. In the Status section, click Delete user.

    Collapse this imageExpand this image
    2530482 09
  6. To delete the BlackBerry Enterprise Server information from the user’s mailbox, click Yes - Delete the user and remove the BlackBerry information from the user's mail system.

    Collapse this imageExpand this image
    2530482 10
Expand all | Collapse all

MORE INFORMATION

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.

Properties

Article ID: 2575139 - Last Review: October 3, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Business Productivity Online Dedicated
  • Microsoft Business Productivity Online Suite Federal
Keywords: 
vkbportal226 KB2575139

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com