Article ID: 2575360 - View products that this article applies to.
This article introduces a new feature to automatically stop the Microsoft Exchange Information Store service when a time-out is detected.
Currently, when a transaction lasts longer than 60 seconds on a Microsoft Exchange Server 2007 Service Pack 3 (SP3) server, a time-out detection event is logged in the Application log. This may indicate a deadlock when the transaction happens. When the deadlock occurs, the Microsoft Exchange Information Store service stops responding.
To resolve this issue, install the following update rollup:
2608656Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2608656/ )Description of Update Rollup 6 for Exchange Server 2007 Service Pack 3
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
After you install the update rollup, you have to create a new registry entry to enable the new feature. To have us enable the new feature for you, go to the "Fix it for me" section. If you prefer to enable the new feature yourself, go to the "Let me fix it myself" section.
Fix it for me
To enable the new feature automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Fix this problem
Microsoft Fix it 50857
Then, go to the "Did this fix the problem?" section.
Let me fix it myselfAfter you install the update rollup, you have to create a new registry entry to enable the new feature. To do this, follow these steps:
Did this fix the problem?
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the time-out detection of the Microsoft Exchange Information Store service, visit the following Microsoft website:
General information about the time-out detection of the Microsoft Exchange Information Store serviceAfter you install Update Rollup 5 for Exchange Server 2007 Service Pack 3 and set the EnableTimeoutServiceStop registry key to 0x1, the Microsoft Exchange Information Store service stops automatically after a time-out is detected.
Article ID: 2575360 - Last Review: April 27, 2012 - Revision: 3.0