A new feature is available to automatically stop the Microsoft Exchange Information Store service when a time-out is detected in an Exchange Server 2007 SP3 environment

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Article ID: 2575360 - View products that this article applies to.
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Introduction

This article introduces a new feature to automatically stop the Microsoft Exchange Information Store service when a time-out is detected.

Currently, when a transaction lasts longer than 60 seconds on a Microsoft Exchange Server 2007 Service Pack 3 (SP3) server, a time-out detection event is logged in the Application log. This may indicate a deadlock when the transaction happens. When the deadlock occurs, the Microsoft Exchange Information Store service stops responding.

RESOLUTION

To resolve this issue, install the following update rollup:
2608656 Description of Update Rollup 6 for Exchange Server 2007 Service Pack 3
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

After you install the update rollup, you have to create a new registry entry to enable the new feature. To have us enable the new feature for you, go to the "Fix it for me" section. If you prefer to enable the new feature yourself, go to the "Let me fix it myself" section.

Fix it for me



To enable the new feature automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

Fix this problem
Microsoft Fix it 50857



Notes
  • Install the hotfix that is described in Microsoft Knowledge Base (KB) article 2608656 before you run this Fix it solution.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

After you install the update rollup, you have to create a new registry entry to enable the new feature. To do this, follow these steps:
  1. Stop the Microsoft Exchange Information Store service.
  2. Click Start
    Collapse this imageExpand this image
    start button
    , type regedit in the Start Search box, and then press ENTER.
  3. Locate and then click the following registry key:
    HKLM\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem
  4. Click Edit, point to New, and then click DWORD Value.
  5. Type EnableTimeoutServiceStop, and then press ENTER.
  6. Right-click EnableTimeoutServiceStop, and then click Modify.
  7. In the Value data box, type 1.
  8. Exit Registry Editor.
  9. Start the Microsoft Exchange Information Store service.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the time-out detection of the Microsoft Exchange Information Store service, visit the following Microsoft website:
General information about the time-out detection of the Microsoft Exchange Information Store service
After you install Update Rollup 5 for Exchange Server 2007 Service Pack 3 and set the EnableTimeoutServiceStop registry key to 0x1, the Microsoft Exchange Information Store service stops automatically after a time-out is detected.

Notes
  • If the Exchange server is part of a cluster environment, a failover occurs after the Microsoft Exchange Information Store service stops.
  • If the Exchange server is not part of a cluster environment, you have to restart the Microsoft Exchange Information Store service manually after the service stops.
  • If you configure the recovery option of the Microsoft Exchange Information Store service to Restart the Service, the Microsoft Exchange Information Store service starts automatically after a crash.

Properties

Article ID: 2575360 - Last Review: April 27, 2012 - Revision: 3.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbfixme kbmsifixme KB2575360

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