Samsung 900x Machines do not support USB enumeration when resuming from hibernation

Article ID: 2575634 - View products that this article applies to.
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SYMPTOMS

Samsung 900x Machines do not support USB enumeration when resuming from hibernation

CAUSE

This is a known issue with TPM firmware on Samsung 900x series.

RESOLUTION

When using BitLocker USB start up keys or USB recovery keys, the user will have to perform a full shutdown and “cold boot” for USB enumeration to take place and for the Samsung 900x pre-boot firmware to recognize the USB key.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Contact the manufacturer of your third-party product for more information.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2575634 - Last Review: July 5, 2011 - Revision: 4.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
KB2575634

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