Article ID: 257580 - Last Review: November 1, 2006 - Revision: 3.2

Error Message: Windows Cannot Find the Local Profile and Is Logging You On with a Temporary Profile

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Notice
This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Lifecycle Solution Center (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fwin2000) is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy (http://support.microsoft.com/lifecycle/) .
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SYMPTOMS

When you log on, you may receive a temporary profile at the workstation, and you may receive the following error message:
Windows cannot locate your roaming profile and is attempting to log you on with your local profile. Changes to the profile will not be propagated to the server. DETAIL: Network path was not found.
If you have not logged on to this workstation before, you also receive the following error message:
Windows cannot find the local profile and is logging you on with a temporary profile. Changes to your profile will be lost when you log off.
When you log off, your profile is deleted.
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CAUSE

This behavior can occur if the server that hosts the roaming profile is not available or cannot be reached by the workstation.
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RESOLUTION

Ensure that the client has connectivity and can resolve the server that is hosting the roaming profile.
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MORE INFORMATION

For additional information, enable debugging for the environment and examine the Userenv.log file. Partial output from a sample Userenv.log file: 
USERENV(b8.a0) 17:17:31:427 LoadUserProfile: Entering, hToken = <0x51c>, lpProfileInfo = 0x6f650
USERENV(b8.a0) 17:17:31:427 LoadUserProfile: Entering, hToken = <0x51c>, lpProfileInfo = 0x6f650
USERENV(b8.a0) 17:17:31:427 LoadUserProfile: lpProfileInfo->dwFlags = <0x0>
USERENV(b8.a0) 17:17:31:427 LoadUserProfile: lpProfileInfo->lpUserName = <jcridge>
USERENV(b8.a0) 17:17:31:427 LoadUserProfile: lpProfileInfo->lpProfilePath = <\\MAXIMILLION\winnt\Profiles\jcridge>
USERENV(b8.a0) 17:17:31:427 LoadUserProfile: lpProfileInfo->lpDefaultPath = <\\GHQBDCGEISGE\netlogon\Default User>
USERENV(b8.a0) 17:17:31:427 LoadUserProfile: NULL server name
USERENV(b8.a0) 17:17:31:427 LoadUserProfile: Created mutex.  Waiting...
USERENV(b8.a0) 17:17:31:427 LoadUserProfile: Wait succeeded.  Mutex currently held.
USERENV(b8.a0) 17:17:31:487 MyGetUserName:  GetUserNameEx failed with 1355.
USERENV(b8.a0) 17:17:31:507 MyGetUserName:  Retrying call to GetUserNameEx in 1/2 second.
USERENV(b8.a0) 17:17:32:008 MyGetUserName:  GetUserNameEx failed with 1355.
USERENV(b8.a0) 17:17:32:008 MyGetUserName:  Retrying call to GetUserNameEx in 1/2 second.
USERENV(b8.a0) 17:17:32:509 MyGetUserName:  GetUserNameEx failed with 1355.
USERENV(b8.a0) 17:17:32:509 MyGetUserName:  Retrying call to GetUserNameEx in 1/2 second.
USERENV(b8.a0) 17:17:33:010 MyGetUserName:  GetUserNameEx failed with 1355.
USERENV(b8.a0) 17:17:33:010 GetUserGuid: Failed to get user guid with 1355.
USERENV(b8.a0) 17:17:33:010 GetProfileSid: No Guid -> Sid Mapping available
USERENV(b8.a0) 17:17:33:020 MyGetUserName:  GetUserNameEx failed with 1355.
USERENV(b8.a0) 17:17:33:020 MyGetUserName:  Retrying call to GetUserNameEx in 1/2 second.
USERENV(2b0.c4) 17:17:33:180 LibMain: Process Name:  C:\WINNT\System32\snmp.exe
USERENV(b8.a0) 17:17:33:520 MyGetUserName:  GetUserNameEx failed with 1355.
USERENV(b8.a0) 17:17:33:520 MyGetUserName:  Retrying call to GetUserNameEx in 1/2 second.
USERENV(b8.a0) 17:17:34:021 MyGetUserName:  GetUserNameEx failed with 1355.
USERENV(b8.a0) 17:17:34:021 MyGetUserName:  Retrying call to GetUserNameEx in 1/2 second.
USERENV(b8.a0) 17:17:34:522 MyGetUserName:  GetUserNameEx failed with 1355.
USERENV(b8.a0) 17:17:34:522 GetUserGuid: Failed to get user guid with 1355.
USERENV(b8.a0) 17:17:34:522 GetProfileSid: No Guid -> Sid Mapping available
USERENV(b8.a0) 17:17:34:522 ParseProfilePath: Entering, lpProfilePath = <\\MAXIMILLION\winnt\Profiles\jcridge>
USERENV(32c.344) 17:17:35:974 LibMain: Process Name:  C:\WINNT\System32\inetsrv\inetinfo.exe
USERENV(32c.344) 17:17:37:075 GetHkeyCU: RegOpenKey failed with error 2
USERENV(1b4.308) 17:17:39:128 LibMain: Process Name:  C:\WINNT\system32\spoolsv.exe
USERENV(1b4.308) 17:17:39:509 LibMain: Process Name:  C:\WINNT\system32\spoolsv.exe
USERENV(1b4.308) 17:17:39:519 LibMain: Process Name:  C:\WINNT\system32\spoolsv.exe
USERENV(1b4.388) 17:17:39:990 LibMain: Process Name:  C:\WINNT\system32\spoolsv.exe
USERENV(1b4.388) 17:17:40:020 GetHkeyCU: RegOpenKey failed with error 2
USERENV(3e8.3e4) 17:17:46:870 LibMain: Process Name:  C:\WINNT\System32\WBEM\WinMgmt.exe
USERENV(b8.a0) 17:17:55:542 ParseProfilePath: Tick Count = 0
USERENV(b8.a0) 17:17:55:542 ParseProfilePath: FindFirstFile failed with error 53
USERENV(b8.a0) 17:17:55:542 ParseProfilePath: Did not create the sub-directory.  Generating a new name.
USERENV(b8.a0) 17:17:55:542 ParseProfilePath: Entering name generating code working with a path of <\\MAXIMILLION\winnt\Profiles\jcridge>.
USERENV(b8.a0) 17:17:55:542 ParseProfilePath: FindFirstFile failed with error 53
USERENV(b8.a0) 17:17:55:542 ParseProfilePath: Central profile is unreachable to due error 53, switching to local profile only.
USERENV(3e8.3e4) 17:18:04:655 LibMain: Process Name:  C:\WINNT\System32\WBEM\WinMgmt.exe
USERENV(b8.a0) 17:18:11:455 LoadUserProfile: ParseProfilePath returned a directory of <>
USERENV(b8.a0) 17:18:11:455 RestoreUserProfile:  Entering
USERENV(b8.a0) 17:18:11:455 RestoreUserProfile:  User is a Admin
USERENV(b8.a0) 17:18:11:455 IsCentralProfileReachable:  Entering
USERENV(b8.a0) 17:18:11:455 IsCentralProfileReachable:  Null path.  Leaving
USERENV(b8.a0) 17:18:11:455 RestoreUserProfile:  Profile path = <>
USERENV(b8.a0) 17:18:11:455 ExtractProfileFromBackup:  Failed to open key Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-62665781-1442931758-335610523-7784 with error 2
USERENV(b8.a0) 17:18:11:465 ExtractProfileFromBackup:  Couldn't open backup profile key.  Error = 2
USERENV(b8.a0) 17:18:11:465 MyGetUserName:  GetUserNameEx failed with 1355.
USERENV(b8.a0) 17:18:11:465 MyGetUserName:  Retrying call to GetUserNameEx in 1/2 second.
USERENV(b8.a0) 17:18:11:966 MyGetUserName:  GetUserNameEx failed with 1355.
USERENV(b8.a0) 17:18:11:966 MyGetUserName:  Retrying call to GetUserNameEx in 1/2 second.
USERENV(b8.a0) 17:18:12:466 MyGetUserName:  GetUserNameEx failed with 1355.
USERENV(b8.a0) 17:18:12:466 MyGetUserName:  Retrying call to GetUserNameEx in 1/2 second.
USERENV(b8.a0) 17:18:12:967 MyGetUserName:  GetUserNameEx failed with 1355.
USERENV(b8.a0) 17:18:12:967 GetUserGuid: Failed to get user guid with 1355.
USERENV(b8.a0) 17:18:12:967 PatchNewProfileIfRequred: No OldSidString found
USERENV(b8.a0) 17:18:12:967 CreateLocalProfileKey:  Not setting additional Security
USERENV(b8.a0) 17:18:12:967 CreateLocalProfileImage:  One way or another we haven't got an existing local profile, try and create one
USERENV(b8.a0) 17:18:12:967 CreateSecureDirectory: Entering with <C:\Documents and Settings\TEMP>
USERENV(b8.a0) 17:18:12:967 CreateSecureDirectory: Created the directory <C:\Documents and Settings\TEMP>
USERENV(b8.a0) 17:18:12:967 ComputeLocalProfileName: generated the profile directory <C:\Documents and Settings\TEMP>
USERENV(b8.a0) 17:18:15:210 Local profile name is <C:\Documents and Settings\TEMP>
USERENV(b8.a0) 17:18:15:210 RestoreUserProfile:  Working with a new user.  Go straight to issuing a default profile.
USERENV(b8.a0) 17:18:15:210 RestoreUserProfile:  Issuing default profile
USERENV(b8.a0) 17:18:15:210 CheckNetDefaultProfile: Entering, lpNetPath = <\\GHQBDCGEISGE\netlogon\Default User>
USERENV(b8.a0) 17:18:15:220 CheckNetDefaultProfile: setting default profile to NULL
USERENV(b8.a0) 17:18:15:220 CheckNetDefaultProfile:  Removing local copy of network default user profile.
USERENV(b8.a0) 17:18:15:220 Delnode_Recurse: Entering, lpDir = <C:\Documents and Settings\Default User (Network)>
USERENV(b8.a0) 17:18:15:220 CheckNetDefaultProfile:  Leaving with a value of 0.
USERENV(b8.a0) 17:18:15:220 IssueDefaultProfile:  Entering.  lpDefaultProfile = <C:\Documents and Settings\Default User> lpLocalProfile = <C:\Documents and Settings\TEMP>
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
221833  (http://support.microsoft.com/kb/221833/EN-US/ ) How to Enable User Environment Debug Logging in Retail Builds of Windows 2000
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APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
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Keywords: 
kbprb kbprofiles KB257580
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