Error Message When You Use "Net" Command with Microsoft Exchange Connector for POP3 Mailboxes

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This article was previously published under Q257689

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SYMPTOMS

After you stop and then restart the Microsoft Exchange Connector for POP3 Mailboxes by using the "net stop" and "net start" commands, you may receive the following error message in Event Viewer:

Application Log:

Event ID: 9003
Source: POP 3 Connector
Description: The service status could not set therefore the service state was not modified. The error is 0x00000d

System Log:

Event ID: 7016
Source: Service Control Manager
Description: The Microsoft Exchange Connector for POP3 Mailboxes service has reported an invalid current state 0.

However, when you run the combination of the "net start" and "net stop" commands, you may receive the following informational messages:

The Microsoft Exchange Connector for POP3 Mailboxes was started successfully.
The Microsoft Exchange Connector for POP3 Mailboxes was stopped successfully.

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RESOLUTION

To work around this problem, you can use the Sc.exe utility from the Microsoft BackOffice Resource Kit to stop and start the Exchange services with a batch file. Note that this prevents the logging of the Event Viewer messages.

You can use the following lines in a batch file to stop and start the Microsoft Exchange Server services at a command prompt:

*******************************************************
Stopmsx.bat:

REM   Stop POP3 Connector via service name
sc stop mspop3connector

REM   (this could be done via either “net stop service” 
REM   or “SC stop service”)
sc stop msexchangeimc
sc stop msexchangemta
sc stop msexchangeis
sc stop msexchangeds
sc stop msexchangesa

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Startmsx.bat:
REM batch file to restart all Exchange services

net start "Microsoft Exchange System Attendant"
net start "Microsoft Exchange Directory"
net start "Microsoft Exchange Information Store"
net start "Microsoft Exchange Message Transfer Agent"
net start "Microsoft Exchange Internet Mail Service"
sc start  mspop3connector

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