"Set your Out of Office status after the connection to your Exchange account is restored" message when an Office 365 pre-upgrade user tries to set an Out of Office reply message in Entourage 2008 for Mac

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Article ID: 2578689 - View products that this article applies to.
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PROBLEM

A Microsoft Office 365 pre-upgrade user tries to set an Out of Office reply message in Microsoft Entourage 2008 for Mac. However, the user receives the following message:
Set your Out of Office status after the connection to your Exchange account is restored.

CAUSE

This issue occurs if the user is running a version of Entourage 2008 that is earlier than version 13.1.2.

In versions of Entourage 2008 that are earlier than version 13.1.2, there's an issue in the way that Entourage 2008 calls Exchange Web Services (EWS) to set an Out of Office message. In Entourage 2008 version 13.1.2 and later versions, this issue is resolved.

SOLUTION

To resolve this issue, on the Help menu in Entourage 2008, run Microsoft AutoUpdate to upgrade to the latest version of Entourage 2008.
Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2578689 - Last Review: June 18, 2013 - Revision: 9.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Exchange Online
Keywords: 
o365 o365a o365e o365p o365062011 pre-upgrade KB2578689

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