OL: Outlook May Leave Messages in Your Outbox When Originally Composed by a Delegate

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This article was previously published under Q257913

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SYMPTOMS

Messages may be left in the sender's Outbox even after the message is sent by a delegate.

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CAUSE

This problem can occur when a a sender's delegate composes a message, moves it to their Draft folder by clicking Move to Folder on the File menu, and then sends the message.

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A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of the Outlook 98 version of this fix should have the following file attributes or later:

   File name     Version     
   ----------------------------
   Outllib.dll   8.05.7501.0000
   Msoutl85.olb	 8.05.7027.0000

The English-language version of the Outlook 2000 version of this fix should have the following file attributes or later:

   File name     Version     
   ------------------------
   Outllib.dll	 9.0.0.4005
   Outllibr.dll  9.0.0.4005

Note that the Outlook 2000 fix can only be applied to Outlook 2000 Service Release 1 (SR-1).

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