A remote desktop session does not respond to keyboard input or mouse input after it loses the focus in Windows 7 or in Windows Server 2008 R2

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Article ID: 2579381 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You have a computer that is running Windows 7 or Windows Server 2008 R2.
  • You access a remote desktop server by using Terminal Services (TS) Web Access or remote desktop (RD) Web Access from the computer. Or, you access a virtual machine by using the System Center Virtual Machine Manager (SCVMM) Self Service Portal (SSP) from the computer.
  • You click the address bar in Windows Internet Explorer.
  • You change the focus back to the remote desktop session, and then try to send input by using the keyboard or the mouse.
In this scenario, the remote desktop session does not respond to any of the keyboard or mouse input.

Cause

The issue occurs because the remote desktop ActiveX object does not deactivate the focus of the remote desktop session when the focus is lost. Because the focus is still activated, the remote desktop ActiveX object cannot set the focus of the remote desktop session again when you change the focus back to the session.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wksprt.exe6.1.7600.21009223,74415-Jul-201103:09x86
Wksprt.exe6.1.7601.21771223,74415-Jul-201104:06x86
Mstsc.exe6.1.7600.210091,037,82415-Jul-201107:17x86
Mstsc.mofNot applicable1,19922-Jul-200923:03Not applicable
Mstsc.exe6.1.7601.217711,051,64815-Jul-201105:39x86
Mstsc.mofNot applicable1,19912-Nov-201023:41Not applicable
Aaclient.dll6.1.7600.21009131,58415-Jul-201107:17x86
Aaclient.mofNot applicable1,26122-Jul-200922:58Not applicable
Mstscax.dll6.1.7600.210092,705,40815-Jul-201107:20x86
Mstscax.mofNot applicable2,05422-Jul-200923:02Not applicable
Tsgqec.dll6.1.7600.2100936,86415-Jul-201107:21x86
Aaclient.dll6.1.7601.17514131,58420-Nov-201012:18x86
Aaclient.mofNot applicable1,26110-Jun-200921:14Not applicable
Mstscax.dll6.1.7601.217713,217,40815-Jul-201105:43x86
Mstscax.mofNot applicable2,05410-Jun-200921:17Not applicable
Tsgqec.dll6.1.7601.1751436,86420-Nov-201012:21x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wksprt.exe6.1.7600.21009248,83215-Jul-201103:46x64
Wksprt.exe6.1.7601.21771249,34415-Jul-201103:35x64
Mstsc.exe6.1.7600.210091,101,31215-Jul-201107:18x64
Mstsc.mofNot applicable1,19922-Jul-200923:22Not applicable
Mstsc.exe6.1.7601.217711,119,74415-Jul-201105:13x64
Mstsc.mofNot applicable1,19912-Nov-201023:42Not applicable
Aaclient.dll6.1.7600.21009158,72015-Jul-201107:19x64
Aaclient.mofNot applicable1,26122-Jul-200923:18Not applicable
Mstscax.dll6.1.7600.210093,156,48015-Jul-201107:22x64
Mstscax.mofNot applicable2,05422-Jul-200923:20Not applicable
Tsgqec.dll6.1.7600.2100944,03215-Jul-201107:24x64
Aaclient.dll6.1.7601.17514158,72020-Nov-201013:25x64
Aaclient.mofNot applicable1,26110-Jun-200920:31Not applicable
Mstscax.dll6.1.7601.217713,718,14415-Jul-201105:18x64
Mstscax.mofNot applicable2,05410-Jun-200920:34Not applicable
Tsgqec.dll6.1.7601.1751444,03220-Nov-201013:27x64
Mstsc.exe6.1.7600.210091,037,82415-Jul-201107:17x86
Mstsc.mofNot applicable1,19922-Jul-200923:03Not applicable
Mstsc.exe6.1.7601.217711,051,64815-Jul-201105:39x86
Mstsc.mofNot applicable1,19912-Nov-201023:41Not applicable
Aaclient.dll6.1.7600.21009131,58415-Jul-201107:17x86
Aaclient.mofNot applicable1,26122-Jul-200922:58Not applicable
Mstscax.dll6.1.7600.210092,705,40815-Jul-201107:20x86
Mstscax.mofNot applicable2,05422-Jul-200923:02Not applicable
Tsgqec.dll6.1.7600.2100936,86415-Jul-201107:21x86
Aaclient.dll6.1.7601.17514131,58420-Nov-201012:18x86
Aaclient.mofNot applicable1,26110-Jun-200921:14Not applicable
Mstscax.dll6.1.7601.217713,217,40815-Jul-201105:43x86
Mstscax.mofNot applicable2,05410-Jun-200921:17Not applicable
Tsgqec.dll6.1.7601.1751436,86420-Nov-201012:21x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wksprt.exe6.1.7600.21009457,21615-Jul-201102:57IA-64
Wksprt.exe6.1.7601.21771456,70415-Jul-201102:56IA-64
Mstsc.exe6.1.7600.210091,668,60815-Jul-201107:10IA-64
Mstsc.mofNot applicable1,19922-Jul-200923:47Not applicable
Mstsc.exe6.1.7601.217711,703,42415-Jul-201104:03IA-64
Mstsc.mofNot applicable1,19912-Nov-201023:42Not applicable
Aaclient.dll6.1.7600.21009339,96815-Jul-201107:11IA-64
Aaclient.mofNot applicable1,26122-Jul-200923:44Not applicable
Mstscax.dll6.1.7600.210096,093,31215-Jul-201107:14IA-64
Mstscax.mofNot applicable2,05422-Jul-200923:46Not applicable
Tsgqec.dll6.1.7600.2100997,79215-Jul-201107:16IA-64
Aaclient.dll6.1.7601.21771339,96815-Jul-201104:04IA-64
Aaclient.mofNot applicable1,26110-Jun-200920:36Not applicable
Mstscax.dll6.1.7601.217716,308,86415-Jul-201104:08IA-64
Mstscax.mofNot applicable2,05410-Jun-200920:38Not applicable
Tsgqec.dll6.1.7601.1751497,79220-Nov-201010:28IA-64
Mstsc.exe6.1.7600.210091,037,82415-Jul-201107:17x86
Mstsc.mofNot applicable1,19922-Jul-200923:03Not applicable
Mstsc.exe6.1.7601.217711,051,64815-Jul-201105:39x86
Mstsc.mofNot applicable1,19912-Nov-201023:41Not applicable
Aaclient.dll6.1.7600.21009131,58415-Jul-201107:17x86
Aaclient.mofNot applicable1,26122-Jul-200922:58Not applicable
Mstscax.dll6.1.7600.210092,705,40815-Jul-201107:20x86
Mstscax.mofNot applicable2,05422-Jul-200923:02Not applicable
Tsgqec.dll6.1.7600.2100936,86415-Jul-201107:21x86
Aaclient.dll6.1.7601.17514131,58420-Nov-201012:18x86
Aaclient.mofNot applicable1,26110-Jun-200921:14Not applicable
Mstscax.dll6.1.7601.217713,217,40815-Jul-201105:43x86
Mstscax.mofNot applicable2,05410-Jun-200921:17Not applicable
Tsgqec.dll6.1.7601.1751436,86420-Nov-201012:21x86

Workaround

To work around this issue, switch to another tab in Internet Explorer and then switch back to the original one.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,316
Date (UTC)15-Jul-2011
Time (UTC)10:19
PlatformNot applicable
File nameX86_9b959abdd65172989af392b59acc3c7f_31bf3856ad364e35_6.1.7601.21771_none_a4099d77c7ae34f7.manifest
File versionNot applicable
File size1,458
Date (UTC)15-Jul-2011
Time (UTC)10:19
PlatformNot applicable
File nameX86_9e3773795c3be5b768a5c8a3c26c2eae_31bf3856ad364e35_6.1.7600.21009_none_0a94c20219f40c81.manifest
File versionNot applicable
File size1,458
Date (UTC)15-Jul-2011
Time (UTC)10:19
PlatformNot applicable
File nameX86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21009_none_271f8fd3576f1984.manifest
File versionNot applicable
File size8,960
Date (UTC)15-Jul-2011
Time (UTC)07:54
PlatformNot applicable
File nameX86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21771_none_28b262f354d54b0d.manifest
File versionNot applicable
File size8,960
Date (UTC)15-Jul-2011
Time (UTC)06:10
PlatformNot applicable
File nameX86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21009_none_4e96a2ab9b447012.manifest
File versionNot applicable
File size21,618
Date (UTC)15-Jul-2011
Time (UTC)08:00
PlatformNot applicable
File nameX86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21771_none_502975cb98aaa19b.manifest
File versionNot applicable
File size21,618
Date (UTC)15-Jul-2011
Time (UTC)06:13
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21009_none_30a85cd33fd51691.manifest
File versionNot applicable
File size131,498
Date (UTC)15-Jul-2011
Time (UTC)08:00
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21771_none_323b2ff33d3b481a.manifest
File versionNot applicable
File size140,967
Date (UTC)15-Jul-2011
Time (UTC)10:22
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_b544f4c07b4e6d47e9ae36f344316f02_31bf3856ad364e35_6.1.7601.21771_none_9599a80b39054f27.manifest
File versionNot applicable
File size2,205
Date (UTC)15-Jul-2011
Time (UTC)10:19
PlatformNot applicable
File nameAmd64_dff04e29f0366872fcdb0380b7d08ea9_31bf3856ad364e35_6.1.7600.21009_none_fc33eccc44cff54d.manifest
File versionNot applicable
File size2,205
Date (UTC)15-Jul-2011
Time (UTC)10:19
PlatformNot applicable
File nameAmd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21009_none_833e2b570fcc8aba.manifest
File versionNot applicable
File size10,551
Date (UTC)15-Jul-2011
Time (UTC)08:46
PlatformNot applicable
File nameAmd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21771_none_84d0fe770d32bc43.manifest
File versionNot applicable
File size10,551
Date (UTC)15-Jul-2011
Time (UTC)06:57
PlatformNot applicable
File nameAmd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21009_none_aab53e2f53a1e148.manifest
File versionNot applicable
File size21,624
Date (UTC)15-Jul-2011
Time (UTC)08:49
PlatformNot applicable
File nameAmd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21771_none_ac48114f510812d1.manifest
File versionNot applicable
File size21,624
Date (UTC)15-Jul-2011
Time (UTC)06:59
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21009_none_8cc6f856f83287c7.manifest
File versionNot applicable
File size131,504
Date (UTC)15-Jul-2011
Time (UTC)08:50
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21771_none_8e59cb76f598b950.manifest
File versionNot applicable
File size140,973
Date (UTC)15-Jul-2011
Time (UTC)10:30
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,332
Date (UTC)15-Jul-2011
Time (UTC)10:19
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21009_none_b509e8818802a343.manifest
File versionNot applicable
File size13,023
Date (UTC)15-Jul-2011
Time (UTC)07:44
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21771_none_b69cbba18568d4cc.manifest
File versionNot applicable
File size13,023
Date (UTC)15-Jul-2011
Time (UTC)06:04
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21009_none_30a85cd33fd51691.manifest
File versionNot applicable
File size131,498
Date (UTC)15-Jul-2011
Time (UTC)08:00
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21771_none_323b2ff33d3b481a.manifest
File versionNot applicable
File size140,967
Date (UTC)15-Jul-2011
Time (UTC)10:30
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_3eb085e0551ff5634fc824276ea300c9_31bf3856ad364e35_6.1.7600.21009_none_07c31d3c1de88b77.manifest
File versionNot applicable
File size2,201
Date (UTC)15-Jul-2011
Time (UTC)10:19
PlatformNot applicable
File nameIa64_6d42570de35b6c784c2793672ec96c40_31bf3856ad364e35_6.1.7601.21771_none_b7f0089c499e7a98.manifest
File versionNot applicable
File size2,201
Date (UTC)15-Jul-2011
Time (UTC)10:19
PlatformNot applicable
File nameIa64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21009_none_272133c9576d2280.manifest
File versionNot applicable
File size10,549
Date (UTC)15-Jul-2011
Time (UTC)08:43
PlatformNot applicable
File nameIa64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21771_none_28b406e954d35409.manifest
File versionNot applicable
File size10,549
Date (UTC)15-Jul-2011
Time (UTC)07:22
PlatformNot applicable
File nameIa64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21009_none_4e9846a19b42790e.manifest
File versionNot applicable
File size21,621
Date (UTC)15-Jul-2011
Time (UTC)08:45
PlatformNot applicable
File nameIa64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21771_none_502b19c198a8aa97.manifest
File versionNot applicable
File size21,621
Date (UTC)15-Jul-2011
Time (UTC)07:25
PlatformNot applicable
File nameIa64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21009_none_30aa00c93fd31f8d.manifest
File versionNot applicable
File size131,501
Date (UTC)15-Jul-2011
Time (UTC)08:45
PlatformNot applicable
File nameIa64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21771_none_323cd3e93d395116.manifest
File versionNot applicable
File size140,970
Date (UTC)15-Jul-2011
Time (UTC)10:19
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,939
Date (UTC)15-Jul-2011
Time (UTC)10:19
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21009_none_b509e8818802a343.manifest
File versionNot applicable
File size13,023
Date (UTC)15-Jul-2011
Time (UTC)07:44
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21771_none_b69cbba18568d4cc.manifest
File versionNot applicable
File size13,023
Date (UTC)15-Jul-2011
Time (UTC)06:04
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21009_none_30a85cd33fd51691.manifest
File versionNot applicable
File size131,498
Date (UTC)15-Jul-2011
Time (UTC)08:00
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21771_none_323b2ff33d3b481a.manifest
File versionNot applicable
File size140,967
Date (UTC)15-Jul-2011
Time (UTC)10:19
PlatformNot applicable

Properties

Article ID: 2579381 - Last Review: June 21, 2014 - Revision: 2.0
Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Starter
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2579381

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