Cannot Change Outlook Profile If ActiveSync Is Active

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This article was previously published under Q258029

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SYMPTOMS

Outlook does not prompt you to select a profile at startup if ActiveSync is running and you have a Windows CE-based device connected to your PC. This occurs even if Outlook is configured with the Prompt for a profile to be used option.

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CAUSE

ActiveSync records and uses the current Outlook profile when you establish a partnership with your Windows CE-based device. This "locks" the current profile with the Windows CE-based device for synchronization purposes. You cannot switch profiles until you disconnect your Windows CE-based device.

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RESOLUTION

Disconnect your Windows CE-based device. This allows Outlook to save profile information so that you an select another profile.

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STATUS

This behavior is by design. It prevents you from switching to a different profile when ActiveSync is running to ensure that data is synchronized correctly.

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APPLIES TO

Microsoft ActiveSync 3.6
Microsoft ActiveSync 3.1
Microsoft ActiveSync 3.0

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kbprb KB258029

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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