DNS Server Does Not Start with DBCS Domain Names

Article translations Article translations
Article ID: 258072 - View products that this article applies to.
This article was previously published under Q258072
Expand all | Collapse all

SYMPTOMS

A Windows 2000-based Domain Name System (DNS) server that is integrated with Active Directory may not start if you are using a double-byte character set (DBCS) domain name. When this issue occurs, you may see the following error messages in the DNS event log:
Event ID: 4000
Description: The DNS server was unable to open Active Directory. This DNS server is configured to obtain and use information from the directory for this zone and is unable to load the zone without it. Check that the Active Directory is functioning properly and reload the zone. The event data is the error code.

Event ID: 4001
Description: The DNS server was unable to open zone domain name in the Active Directory. This DNS Server is configured to obtain and use information from the directory for this zone and is unable to load the zone without it. Check that the Active Directory is functioning properly and reload the zone. The event data is the error code.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Windows 2000 Service Pack 1.

Properties

Article ID: 258072 - Last Review: February 21, 2007 - Revision: 3.2
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbbug kbfix kbqfe kbwin2000sp1fix KB258072

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com