Article ID: 2581291 - View products that this article applies to.
Expand all | Collapse all

PROBLEM

When a user tries to sign in to Microsoft Lync Online from a particular computer, he or she receives one of the following error messages: 
  • Microsoft Lync 2013
    Can't sign in to Lync

    Cannot sign in to Lync because your computer clock is not set correctly.  To check your computer clock settings, open Date and Time in the Control Panel.
  • Microsoft Lync 2010
    Cannot sign in to Lync

    The user name, password, or domain appears to be incorrect.  Ensure that you entered them correctly.  If the problem continues, please contact your support team.
  • Microsoft Lync for Mac 2011
    Either date and time settings are incorrect, or the digital certificate file is not valid or installed on your computer.  If date and time are correct, see your network administrator to verify that your digital certificate file is valid...
However, this same user can sign in from another computer that's running the Lync client.

SOLUTION

To resolve this issue, make sure that the computer's clock and time zone settings are set correctly. 

MORE INFORMATION

This issue may occur if the time is set incorrectly on the computer on which the user couldn't sign in. For example, this issue may occur if the time is skewed.

To determine whether a time skew is the cause of the issue, check whether the ClockSkew DWORD value is present in the following registry subkey:
HKEY_USERS\.DEFAULT\Software\Microsoft\MSOIdentityCRL

If the ClockSkew DWORD value is present, this is most likely the cause of the error message. A value of 300 represents a five-minute time difference, and this can cause the sign-in issue.

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2581291 - Last Review: June 26, 2014 - Revision: 9.0
Applies to
  • Microsoft Lync Online
Keywords: 
o365 o365e o365p o365a o365m o365022013 KB2581291

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com