Error when you try to add an Address (A) or CNAME record in Office 365 Small Business: "Another DNS record already exists with this host name"

Article translations Article translations
Article ID: 2581557 - View products that this article applies to.
Expand all | Collapse all

PROBLEM

In Office 365 Small Business, you try to add an Address (A) record or a CNAME record in the Office 365 portal. However, you get the following error message:
Another DNS record already exists with this host name. Type a different name.

SOLUTION

To resolve this issue, do one of the following, as appropriate for your situation.

Add a record other than a www record

To add a record other than a www record, use a different host name, or update the existing record.

Add a www record that points to a website that's hosted by a third-party

For more information about how to add a www record that points to a website that's hosted by a third-party, go to the following Microsoft website:
Update DNS records to keep your website with your current hosting provider

MORE INFORMATION

This issue occurs if the DNS record already exists.

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2581557 - Last Review: July 7, 2014 - Revision: 12.0
Applies to
  • Microsoft Office 365
Keywords: 
o365 o365p o365022013 KB2581557

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com