Article ID: 2581557 - View products that this article applies to.
In Office 365 Small Business, you try to add an Address (A) record or a CNAME record in the Office 365 portal. However, you get the following error message:
Another DNS record already exists with this host name. Type a different name.
To resolve this issue, do one of the following, as appropriate for your situation.
Add a record other than a www recordTo add a record other than a www record, use a different host name, or update the existing record.
Add a www record that points to a website that's hosted by a third-partyFor more information about how to add a www record that points to a website that's hosted by a third-party, go to the following Microsoft website:
Update DNS records to keep your website with your current hosting provider
Still need help? Go to the Office 365 Community