Remote desktop is not displayed in Full-Screen mode when the screen resolution is 1366× 768 pixels in Windows 7 or in Windows Server 2008 R2

Article ID: 2582172 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:  
  • You have a computer that is running Windows 7 or Windows Server 2008 R2.
  • You configure the desktop to use a screen resolution of 1366 × 768 pixels.
  • You use Remote Desktop Connection (RDC) to connect to a remote desktop. You configure the remote desktop to display in Full-Screen mode. 
  • You change the focus from the remote desktop to the native desktop. 
  • You change the focus back to the remote desktop.
In this scenario, the remote desktop is not displayed in Full-Screen Mode in RDC.
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CAUSE

This issue occurs because of an error in Mstsc.exe.
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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932
(http://support.microsoft.com/kb/976932/ )
Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wksprt.exe6.1.7600.21010223,74416-Jul-201103:04x86
Wksprt.exe6.1.7601.21772223,74416-Jul-201103:29x86
Mstsc.exe6.1.7600.210101,037,82416-Jul-201104:23x86
Mstsc.mofNot applicable1,19922-Jul-200923:03Not applicable
Mstsc.exe6.1.7601.217721,051,64816-Jul-201104:50x86
Mstsc.mofNot applicable1,19912-Nov-201023:41Not applicable
Aaclient.dll6.1.7600.21010131,58416-Jul-201104:23x86
Aaclient.mofNot applicable1,26122-Jul-200922:58Not applicable
Mstscax.dll6.1.7600.210102,705,40816-Jul-201104:26x86
Mstscax.mofNot applicable2,05422-Jul-200923:02Not applicable
Tsgqec.dll6.1.7600.2101036,86416-Jul-201104:28x86
Aaclient.dll6.1.7601.21772131,58416-Jul-201104:51x86
Aaclient.mofNot applicable1,26112-Nov-201023:37Not applicable
Mstscax.dll6.1.7601.217723,217,40816-Jul-201104:55x86
Mstscax.mofNot applicable2,05412-Nov-201023:49Not applicable
Tsgqec.dll6.1.7601.2177236,86416-Jul-201104:58x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wksprt.exe6.1.7600.21010248,83216-Jul-201103:44x64
Wksprt.exe6.1.7601.21772249,34416-Jul-201103:44x64
Mstsc.exe6.1.7600.210101,101,31216-Jul-201105:18x64
Mstsc.mofNot applicable1,19922-Jul-200923:22Not applicable
Mstsc.exe6.1.7601.217721,119,74416-Jul-201105:24x64
Mstsc.mofNot applicable1,19912-Nov-201023:42Not applicable
Aaclient.dll6.1.7600.21010158,72016-Jul-201105:19x64
Aaclient.mofNot applicable1,26122-Jul-200923:18Not applicable
Mstscax.dll6.1.7600.210103,156,48016-Jul-201105:22x64
Mstscax.mofNot applicable2,05422-Jul-200923:20Not applicable
Tsgqec.dll6.1.7600.2101044,03216-Jul-201105:25x64
Aaclient.dll6.1.7601.21772158,72016-Jul-201105:25x64
Aaclient.mofNot applicable1,26112-Nov-201023:39Not applicable
Mstscax.dll6.1.7601.217723,718,14416-Jul-201105:28x64
Mstscax.mofNot applicable2,05412-Nov-201023:47Not applicable
Tsgqec.dll6.1.7601.2177244,03216-Jul-201105:32x64
Mstsc.exe6.1.7600.210101,037,82416-Jul-201104:23x86
Mstsc.mofNot applicable1,19922-Jul-200923:03Not applicable
Mstsc.exe6.1.7601.217721,051,64816-Jul-201104:50x86
Mstsc.mofNot applicable1,19912-Nov-201023:41Not applicable
Aaclient.dll6.1.7600.21010131,58416-Jul-201104:23x86
Aaclient.mofNot applicable1,26122-Jul-200922:58Not applicable
Mstscax.dll6.1.7600.210102,705,40816-Jul-201104:26x86
Mstscax.mofNot applicable2,05422-Jul-200923:02Not applicable
Tsgqec.dll6.1.7600.2101036,86416-Jul-201104:28x86
Aaclient.dll6.1.7601.21772131,58416-Jul-201104:51x86
Aaclient.mofNot applicable1,26112-Nov-201023:37Not applicable
Mstscax.dll6.1.7601.217723,217,40816-Jul-201104:55x86
Mstscax.mofNot applicable2,05412-Nov-201023:49Not applicable
Tsgqec.dll6.1.7601.2177236,86416-Jul-201104:58x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wksprt.exe6.1.7600.21010457,21616-Jul-201102:56IA-64
Wksprt.exe6.1.7601.21772456,70416-Jul-201103:00IA-64
Mstsc.exe6.1.7600.210101,668,60816-Jul-201104:00IA-64
Mstsc.mofNot applicable1,19922-Jul-200923:47Not applicable
Mstsc.exe6.1.7601.217721,703,42416-Jul-201104:11IA-64
Mstsc.mofNot applicable1,19912-Nov-201023:42Not applicable
Aaclient.dll6.1.7600.21010339,96816-Jul-201104:01IA-64
Aaclient.mofNot applicable1,26122-Jul-200923:44Not applicable
Mstscax.dll6.1.7600.210106,093,31216-Jul-201104:03IA-64
Mstscax.mofNot applicable2,05422-Jul-200923:46Not applicable
Tsgqec.dll6.1.7600.2101097,79216-Jul-201104:06IA-64
Aaclient.dll6.1.7601.21772339,96816-Jul-201104:11IA-64
Aaclient.mofNot applicable1,26112-Nov-201023:39Not applicable
Mstscax.dll6.1.7601.217726,308,86416-Jul-201104:15IA-64
Mstscax.mofNot applicable2,05412-Nov-201023:46Not applicable
Tsgqec.dll6.1.7601.2177297,79216-Jul-201104:18IA-64
Mstsc.exe6.1.7600.210101,037,82416-Jul-201104:23x86
Mstsc.mofNot applicable1,19922-Jul-200923:03Not applicable
Mstsc.exe6.1.7601.217721,051,64816-Jul-201104:50x86
Mstsc.mofNot applicable1,19912-Nov-201023:41Not applicable
Aaclient.dll6.1.7600.21010131,58416-Jul-201104:23x86
Aaclient.mofNot applicable1,26122-Jul-200922:58Not applicable
Mstscax.dll6.1.7600.210102,705,40816-Jul-201104:26x86
Mstscax.mofNot applicable2,05422-Jul-200923:02Not applicable
Tsgqec.dll6.1.7600.2101036,86416-Jul-201104:28x86
Aaclient.dll6.1.7601.21772131,58416-Jul-201104:51x86
Aaclient.mofNot applicable1,26112-Nov-201023:37Not applicable
Mstscax.dll6.1.7601.217723,217,40816-Jul-201104:55x86
Mstscax.mofNot applicable2,05412-Nov-201023:49Not applicable
Tsgqec.dll6.1.7601.2177236,86416-Jul-201104:58x86
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WORKAROUND

To work around this issue, do not set the screen resolution to 1366 × 768 pixels.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,324
Date (UTC)16-Jul-2011
Time (UTC)08:31
PlatformNot applicable
File nameX86_48874c558a667ec8c0f05d2d80233ae4_31bf3856ad364e35_6.1.7601.21772_none_bedbd4380e57665b.manifest
File versionNot applicable
File size1,458
Date (UTC)16-Jul-2011
Time (UTC)08:31
PlatformNot applicable
File nameX86_e4433e7ea0eb92bab4c3d42919dbd16b_31bf3856ad364e35_6.1.7600.21010_none_174e24ff9cca4377.manifest
File versionNot applicable
File size1,458
Date (UTC)16-Jul-2011
Time (UTC)08:31
PlatformNot applicable
File nameX86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21010_none_270bbd4d577f5166.manifest
File versionNot applicable
File size8,960
Date (UTC)16-Jul-2011
Time (UTC)04:53
PlatformNot applicable
File nameX86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21772_none_28b3633d54d46464.manifest
File versionNot applicable
File size8,960
Date (UTC)16-Jul-2011
Time (UTC)05:23
PlatformNot applicable
File nameX86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21010_none_4e82d0259b54a7f4.manifest
File versionNot applicable
File size21,618
Date (UTC)16-Jul-2011
Time (UTC)04:59
PlatformNot applicable
File nameX86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21772_none_502a761598a9baf2.manifest
File versionNot applicable
File size21,618
Date (UTC)16-Jul-2011
Time (UTC)05:26
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21010_none_30948a4d3fe54e73.manifest
File versionNot applicable
File size131,498
Date (UTC)16-Jul-2011
Time (UTC)04:59
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21772_none_323c303d3d3a6171.manifest
File versionNot applicable
File size131,889
Date (UTC)16-Jul-2011
Time (UTC)05:27
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_965367f9e708faf432a6f22b9ee9ce96_31bf3856ad364e35_6.1.7601.21772_none_2f333750cbcde1bc.manifest
File versionNot applicable
File size2,205
Date (UTC)16-Jul-2011
Time (UTC)08:31
PlatformNot applicable
File nameAmd64_c0d04bcfdfbe4cfbd1ec3da21a56414b_31bf3856ad364e35_6.1.7600.21010_none_0801ac3de5358f5e.manifest
File versionNot applicable
File size2,205
Date (UTC)16-Jul-2011
Time (UTC)08:31
PlatformNot applicable
File nameAmd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21010_none_832a58d10fdcc29c.manifest
File versionNot applicable
File size10,551
Date (UTC)16-Jul-2011
Time (UTC)05:53
PlatformNot applicable
File nameAmd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21772_none_84d1fec10d31d59a.manifest
File versionNot applicable
File size10,551
Date (UTC)16-Jul-2011
Time (UTC)06:10
PlatformNot applicable
File nameAmd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21010_none_aaa16ba953b2192a.manifest
File versionNot applicable
File size21,624
Date (UTC)16-Jul-2011
Time (UTC)05:56
PlatformNot applicable
File nameAmd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21772_none_ac49119951072c28.manifest
File versionNot applicable
File size21,624
Date (UTC)16-Jul-2011
Time (UTC)06:16
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21010_none_8cb325d0f842bfa9.manifest
File versionNot applicable
File size131,504
Date (UTC)16-Jul-2011
Time (UTC)05:57
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21772_none_8e5acbc0f597d2a7.manifest
File versionNot applicable
File size131,895
Date (UTC)16-Jul-2011
Time (UTC)06:19
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,340
Date (UTC)16-Jul-2011
Time (UTC)08:31
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21010_none_b4f615fb8812db25.manifest
File versionNot applicable
File size13,023
Date (UTC)16-Jul-2011
Time (UTC)04:46
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21772_none_b69dbbeb8567ee23.manifest
File versionNot applicable
File size13,023
Date (UTC)16-Jul-2011
Time (UTC)05:16
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21010_none_30948a4d3fe54e73.manifest
File versionNot applicable
File size131,498
Date (UTC)16-Jul-2011
Time (UTC)04:59
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21772_none_323c303d3d3a6171.manifest
File versionNot applicable
File size131,889
Date (UTC)16-Jul-2011
Time (UTC)05:27
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_3ee65aa4588773f5f5a6f0565394a889_31bf3856ad364e35_6.1.7600.21010_none_318fd4f39d3c9ca0.manifest
File versionNot applicable
File size2,201
Date (UTC)16-Jul-2011
Time (UTC)08:31
PlatformNot applicable
File nameIa64_faa464ed1ca3ac09b7ddc1de8a82fa61_31bf3856ad364e35_6.1.7601.21772_none_65c06692f9acc4ee.manifest
File versionNot applicable
File size2,201
Date (UTC)16-Jul-2011
Time (UTC)08:31
PlatformNot applicable
File nameIa64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21010_none_270d6143577d5a62.manifest
File versionNot applicable
File size10,549
Date (UTC)16-Jul-2011
Time (UTC)05:42
PlatformNot applicable
File nameIa64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21772_none_28b5073354d26d60.manifest
File versionNot applicable
File size10,549
Date (UTC)16-Jul-2011
Time (UTC)06:10
PlatformNot applicable
File nameIa64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21010_none_4e84741b9b52b0f0.manifest
File versionNot applicable
File size21,621
Date (UTC)16-Jul-2011
Time (UTC)05:46
PlatformNot applicable
File nameIa64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21772_none_502c1a0b98a7c3ee.manifest
File versionNot applicable
File size21,621
Date (UTC)16-Jul-2011
Time (UTC)06:12
PlatformNot applicable
File nameIa64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21010_none_30962e433fe3576f.manifest
File versionNot applicable
File size131,501
Date (UTC)16-Jul-2011
Time (UTC)05:47
PlatformNot applicable
File nameIa64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21772_none_323dd4333d386a6d.manifest
File versionNot applicable
File size131,892
Date (UTC)16-Jul-2011
Time (UTC)06:13
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,947
Date (UTC)16-Jul-2011
Time (UTC)08:31
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21010_none_b4f615fb8812db25.manifest
File versionNot applicable
File size13,023
Date (UTC)16-Jul-2011
Time (UTC)04:46
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21772_none_b69dbbeb8567ee23.manifest
File versionNot applicable
File size13,023
Date (UTC)16-Jul-2011
Time (UTC)05:16
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21010_none_30948a4d3fe54e73.manifest
File versionNot applicable
File size131,498
Date (UTC)16-Jul-2011
Time (UTC)04:59
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21772_none_323c303d3d3a6171.manifest
File versionNot applicable
File size131,889
Date (UTC)16-Jul-2011
Time (UTC)05:27
PlatformNot applicable
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Properties

Article ID: 2582172 - Last Review: August 10, 2011 - Revision: 1.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2582172
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