Article ID: 258247 - View products that this article applies to.
This article was previously published under Q258247
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If you use programming code to retrieve recurring appointments, the code may not retrieve some appointments after the second time. This problem occurs if the following conditions are true:
This problem is caused by an error in both the Find and Restrict methods of the Outlook Object Library.
When the IncludeRecurrences property is true, items are selected that corresponded to the condition between [Start] and [End]. Instead of the local time, Greenwich mean time is used as the time zone of [Start]. As a result, [Start] is advanced nine hours, and it is interpreted by mistake; the appointment that should be selected is not displayed.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.IMPROTANT: Before you apply this available fix, you must first apply Microsoft Office 2000 Service Release 1 (SR-1). To obtain SR-1, click the article number below to view the article in the Microsoft Knowledge Base:
245025The English-language and Japanese-language versions of this fix should have the following file attributes or later:
(http://support.microsoft.com/kb/245025/EN-US/ )OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1 (SR-1)
File name Size Date Version ---------------------------------------------------- Outllib 5,304,370 3/16/00 9.00.00.3915
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.