Error when you try to migrate a user's mailbox data from the on-premises environment to Office 365: "This mailbox exceeded the maximum number of large items that were specified for this request."

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Article ID: 2584294 - View products that this article applies to.
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PROBLEM

You use one of the following to try to migrate a user's mailbox data from your on-premises messaging environment to Microsoft Office 365:
  • The New Migration Batch Wizard in the Exchange admin center of Office 365
  • The E-mail Migration wizard in the Exchange admin center of Office 365
  • Exchange Online PowerShell
However, you receive an error message that resembles the following:
FailureType : TooManyLargeItemsPermanentException

FailureSide : Target

Message : Error: This mailbox exceeded the maximum number of large items that were specified for this request. --> MapiExceptionMaxSubmissionExceeded: IExchangeFastTransferEx.TransferBuffer failed (hr=0x80004005, ec=1242)
This issue occurs if the user's mailbox contains one or more messages that exceed the 25-megabyte (MB) message limit. 

SOLUTION

To fix this issue, locate and remove messages that are larger than 25 MB from the user's on-premises mailbox. To do this, follow these steps:
  1. Access the user's on-premises mailbox by using Microsoft Outlook.
  2. Arrange all items in all folders of the user's mailbox by size. Sort the items from largest to smallest so that the largest items are at the top of the list.
  3. Locate the items that are larger than 25 MB. If these items contain important info, save them to another location such as the local computer or a local Personal Folders file (.pst). Then, delete the items that are larger than 25 MB from the user's mailbox. 
  4. Return to the Exchange admin center, and then resume the migration.
  5. After the migration is complete, the data can be re-imported to the Exchange Online mailbox.

MORE INFORMATION

For more info about how to import items into Outlook in Office 365, go to the following Microsoft websites:
Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2584294 - Last Review: September 17, 2014 - Revision: 14.0
Applies to
  • Microsoft Exchange Online
Keywords: 
o365 o365a o365022013 o365e o365m o365p KB2584294

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