Visio2000: Problems After Upgrading from One Edition of Visio 2000 to Another

When you upgrade from one edition of Visio 2000 to another (for example, from Standard Edition to Enterprise Edition) by using the Add/Remove Programs icon in Control Panel, the following problems may occur:

• You cannot use the new features.
• You receive error messages.
• You cannot use features from the previously installed version.

Some system files may be missing or need to be updated. To upgrade from one edition of Visio 2000 to another, you must run the Setup program from the Visio 2000 Upgrade CD. If you try to upgrade by using the Add/Remove Programs icon in Control Panel, some system files may not be installed or updated.

To resolve this problem, use one of the following methods.

Method 1: Reinstall/Repair Visio with the Installation Manager

The Microsoft Visio Installation Manager allows you to repair Visio, to add or to remove features, and to uninstall Visio. The Reinstall/Repair feature replaces lost or damaged file and configuration settings.

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Microsoft Visio 2000 in the list of applications, and then click Add/Remove. If you are running Microsoft Windows 2000, click Microsoft Visio 2000, and then click Change.
4. After initialization is finished, click Next
5. Click Reinstall/Repair, and then click Next twice.

Method 2: Uninstall Visio and Run Setup to Reinstall

Uninstall Visio 2000 from your computer, and then reinstall it by running the Setup program from the Visio 2000 CD (or network, if a network installation is preferred). To remove Visio 2000, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Microsoft Visio 2000 in the list of applications, and then click Add/Remove. If you are running Windows 2000, click Microsoft Visio 2000, and then click Change.
4. After initialization is finished, click Next
5. Click Uninstall Visio, and then click Next twice.
6. After uninstall is finished, install Visio on the computer again.

Method 3: Completely Remove Visio and Run Setup to Install

In addition to removing the Visio 2000 program, you can manually remove the remaining Visio folders and Windows registry keys from the computer.

For additional information about how to completely remove Visio from your system, click the article number below to view the article in the Microsoft Knowledge Base: