"0x00000027" Stop error when you try to access a shared network resource in Windows Server 2008 R2 or in Windows 7

Article translations Article translations
Article ID: 2584874 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

When you try to access a shared network resource on a computer that is running Windows Server 2008 R2 or Windows 7, you receive the following Stop error message:

STOP: 0x00000027 (parameter1, parameter2, parameter3, parameter4)
RDR_FILE_SYSTEM


Notes
  • The parameters in this error message vary, depending on the configuration of the computer.
  • Not all "0x00000027" Stop errors are caused by this issue.

CAUSE

This issue occurs because the Redirected Drive Buffering SubSystem (Rdbss.sys) driver incorrectly frees a file control block (FCB) object two times.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdbss.sys6.1.7600.21061241,15230-Sep-201104:13x86
Rdbss.sys6.1.7601.21829241,66430-Sep-201105:05x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdbss.sys6.1.7600.21061308,73630-Sep-201104:37x64
Rdbss.sys6.1.7601.21829308,73630-Sep-201105:15x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdbss.sys6.1.7600.21061718,84830-Sep-201103:46IA-64
Rdbss.sys6.1.7601.21829718,84830-Sep-201103:47IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,773
Date (UTC)30-Sep-2011
Time (UTC)11:49
PlatformNot applicable
File nameX86_977e9f3dc723d7309fbccc5cc3522f4a_31bf3856ad364e35_6.1.7600.21061_none_4d549cd65d59e7e6.manifest
File versionNot applicable
File size693
Date (UTC)30-Sep-2011
Time (UTC)11:49
PlatformNot applicable
File nameX86_ed87111dd02b790adaf054fcb50b11a4_31bf3856ad364e35_6.1.7601.21829_none_b4780a3db1742b79.manifest
File versionNot applicable
File size693
Date (UTC)30-Sep-2011
Time (UTC)11:49
PlatformNot applicable
File nameX86_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7600.21061_none_5a464b0adbce2c96.manifest
File versionNot applicable
File size21,803
Date (UTC)30-Sep-2011
Time (UTC)06:58
PlatformNot applicable
File nameX86_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7601.21829_none_5c6013d4d8ccbd5b.manifest
File versionNot applicable
File size21,803
Date (UTC)30-Sep-2011
Time (UTC)09:00
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_520cea3b297c35e2367d5616ef4c8b98_31bf3856ad364e35_6.1.7600.21061_none_5087eb3c8c014679.manifest
File versionNot applicable
File size697
Date (UTC)30-Sep-2011
Time (UTC)11:49
PlatformNot applicable
File nameAmd64_d578845636fefe414cf0e979e6dbc02d_31bf3856ad364e35_6.1.7601.21829_none_3b941a6161af4022.manifest
File versionNot applicable
File size697
Date (UTC)30-Sep-2011
Time (UTC)11:49
PlatformNot applicable
File nameAmd64_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7600.21061_none_b664e68e942b9dcc.manifest
File versionNot applicable
File size21,809
Date (UTC)30-Sep-2011
Time (UTC)08:00
PlatformNot applicable
File nameAmd64_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7601.21829_none_b87eaf58912a2e91.manifest
File versionNot applicable
File size21,809
Date (UTC)30-Sep-2011
Time (UTC)09:15
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,215
Date (UTC)30-Sep-2011
Time (UTC)11:49
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_121cf6faf0a973c010f5dce843d9cd77_31bf3856ad364e35_6.1.7600.21061_none_b59dec9b95dca551.manifest
File versionNot applicable
File size695
Date (UTC)30-Sep-2011
Time (UTC)11:49
PlatformNot applicable
File nameIa64_22d77438195fa177f4a29edca47a3555_31bf3856ad364e35_6.1.7601.21829_none_a88fcfa4ae041e75.manifest
File versionNot applicable
File size695
Date (UTC)30-Sep-2011
Time (UTC)11:49
PlatformNot applicable
File nameIa64_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7600.21061_none_5a47ef00dbcc3592.manifest
File versionNot applicable
File size21,806
Date (UTC)30-Sep-2011
Time (UTC)07:50
PlatformNot applicable
File nameIa64_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7601.21829_none_5c61b7cad8cac657.manifest
File versionNot applicable
File size21,806
Date (UTC)30-Sep-2011
Time (UTC)09:08
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,168
Date (UTC)30-Sep-2011
Time (UTC)11:49
PlatformNot applicable

Properties

Article ID: 2584874 - Last Review: November 9, 2011 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbsurveynew KB2584874

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com