Article ID: 2585157 - View products that this article applies to.
You find the performance slow for the Microsoft Dynamics CRM 2011 client, such as when you navigate between CRM folders. When you investigate Microsoft Dynamics CRM client and server network traffic, you find that there is traffic even if there is no Microsoft Dynamics CRM user activity that is occurring.
The Microsoft Dynamics CRM client for Microsoft Outlook runs background polling activities that communicate to the server and react to server-side changes even if there is no client-side activity.
There are caches for various Microsoft Dynamics CRM features such as address book, reminders, and views. The default polling interval for MAPI caches is every 15 minutes.
The regular polling generates Microsoft Dynamics CRM background activity, and this activity may influence performance.
There are a set of registry values and subkeys that can be modified to tune the polling intervals.
The following table contains the list of Microsoft Dynamics CRM client for Outlook registry entries and subkeys that influence background CRM activity. Please test and find the optimal values for your environment. As a starting point, there is a Suggested Testing column that doubles the default values.
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Additionally, you can also try to increase the Outlook synchronization interval. By default, this interval is set to 15 minutes. To increase the internal, follow these steps:
A Microsoft Dynamics CRM user can adjust the synchronization value for this server setting up to the minimum value that is defined in the user's personal Microsoft Dynamics CRM options in Outlook. To update the Outlook minimum value, follow these steps: