SBS 2011 Essentials | Standard users are unable to access RWA after migration

Article ID: 2585336 - View products that this article applies to.
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Symptoms

Migrated users from source server are not able to login to RWA even though they have been given access from Small Business Server 2011 Essentials Dashboard.

The user gets the following error:

Remote Web Access is not allowed for your user account. Contact the person who manages your server.

 

If you examine the remoteaccess.log that is located in "c:\programdata\microsoft\windows server\logs\webapps", you will see the following information: 

 [35776] 110701.164901.5127: RemoteAccess: [HSBSRoleProvider] Calling GetRolesForUser for user CONTOSO\test
[35776] 110701.164901.5596: IDENTITY: <Microsoft.WindowsServerSolutions.Users.Internal.IUserBackend.GetUserFromProvider>b_1b start
[35776] 110701.164901.5596: IDENTITY: <Microsoft.WindowsServerSolutions.Users.Internal.IUserBackend.GetUserFromProvider>b_1b finish
[35776] 110701.164901.5596: RemoteAccess: [HSBSRoleProvider] Groups:Domain Users
[35776] 110701.164901.5596: RemoteAccess: [HSBSRoleProvider] GetRolesForUser took 42 milliseconds
[35776] 110701.164901.5596: RemoteAccess: [Identity] User validate passed but not permitted to enters

 

Cause

The Authenticated Users group is not a member of the Pre-Windows 2000 Compatible Access group.

Resolution

  Use the following steps to resolve the issue:
  1. Open Active Directory Users and Computers
  2. Expand the folder named Builtin
  3. Open the properties of the security group named Pre-Windows 2000 Compatible Access
  4. Click on the Members tab
  5. Add the group Authenticated Users
  6. Click on OK.
  7. Check to see if the user can login to RWA
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2585336 - Last Review: August 19, 2011 - Revision: 2.0
APPLIES TO
  • Windows Small Business Server 2011 Essentials
Keywords: 
KB2585336

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