Intermittent "Access Denied" Error Messages While Printing

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Article ID: 258742 - View products that this article applies to.
This article was previously published under Q258742
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Symptoms

When you are printing or administering printers on remote servers, you may receive intermittent "Access denied" error messages.

Resolution

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date        Time    Size     File name     Platform
   ---------------------------------------------------
   29/03/2000  02:35   342,800  Rpcrt4.dll    Intel
   29/03/2000  02:35    80,144  Win32spl.dll  Intel
   29/03/2000  02:34   579,344  Rpcrt4.dll    Alpha
   29/03/2000  02:34   136,464  Win32spl.dll  Alpha
				

Workaround

There are several workarounds. You can stop and start the spooler on the client computer, you can print to another printer, or you can try waiting and repeating the same operation later.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 258742 - Last Review: November 2, 2013 - Revision: 2.0
Applies to
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix KB258742

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