Article ID: 2588120 - View products that this article applies to.
When you try to reset your password by using the self-service password reset for administrators feature in Office 365, Microsoft Intune, or Microsoft Azure, you receive the following error message:
You experience these symptoms when you do the following:
Invalid Security Code
This security code you entered does not match the code we sent, or it has expired. To start a new password reset request, click here.
Try re-entering the security code again. If it continues to fail, start the self-service password reset process again and complete the process in less than 60 minutes. The process must be performed within 60 minutes of when the email message was sent. Additionally, the whole process must be performed in the same web browser session.
If you still experience the issue, close all web browsers, and then start the process again.
If the issue persists, contact your company administrator to reset your password. If you are the only administrator in your company, contact Technical Support.
This issue may occur if one of the following conditions is true:
Still need help? Go to the Office 365 Community
(http://community.office365.com/)website or the Azure Active Directory Forums
Article ID: 2588120 - Last Review: December 12, 2014 - Revision: 19.0