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Symptoms

Consider the following scenario:

  • You use Microsoft Office Outlook 2007 on a computer that is running Windows Vista or Windows Server 2008.

  • You enable smart card PIN caching on the computer.

  • You install the following update on the computer:

    2288953 MS10-064: Description of the security update for Office Outlook 2007: September 14, 2010

In this scenario, you are prompted to enter the smart card PIN every time that you try to send a signed email message or read an encrypted email message.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 Service Pack 2 (SP2).

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Ncrypt.dll

6.0.6002.22696

204,288

12-Aug-2011

15:09

x86

Basecsp.dll

6.0.6002.22696

129,920

12-Aug-2011

17:28

x86

Scksp.dll

6.0.6002.22696

141,824

12-Aug-2011

15:10

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Ncrypt.dll

6.0.6002.22696

253,952

12-Aug-2011

15:28

x64

Basecsp.dll

6.0.6002.22696

152,448

12-Aug-2011

17:22

x64

Scksp.dll

6.0.6002.22696

188,928

12-Aug-2011

15:29

x64

Ncrypt.dll

6.0.6002.22696

204,288

12-Aug-2011

15:09

x86

Basecsp.dll

6.0.6002.22696

129,920

12-Aug-2011

17:22

x86

Scksp.dll

6.0.6002.22696

141,824

12-Aug-2011

15:10

x86

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ncrypt.dll

6.0.6002.22696

515,584

12-Aug-2011

15:32

IA-64

Basecsp.dll

6.0.6002.22696

304,512

12-Aug-2011

17:19

IA-64

Scksp.dll

6.0.6002.22696

343,552

12-Aug-2011

15:34

IA-64

Ncrypt.dll

6.0.6002.22696

204,288

12-Aug-2011

15:09

x86

Basecsp.dll

6.0.6002.22696

129,920

12-Aug-2011

17:19

x86

Scksp.dll

6.0.6002.22696

141,824

12-Aug-2011

15:10

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

To configure smart card PIN caching, set the following registry entries:

  • Location: HKEY_LOCAL_MACHINE\SOFTWARE\GSC\Policies\PIN\Authentication
    Key: Allow
    Type: REG_DWORD
    Value: 0x00000001
    Note This registry entry setting enables smart card PIN caching.

  • Location: HKEY_LOCAL_MACHINE\SOFTWARE\GSC\Policies\PIN\Authentication
    Key: Minutes
    Type: REG_DWORD
    Value: 0x00000005
    Note This registry entry setting configures the PIN caching feature to cache a smart card PIN for five minutes.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

X86_584a5fdf4ec9d6fe241383f889d959eb_31bf3856ad364e35_6.0.6002.22696_none_2bbcad7528e42595.manifest

File version

Not Applicable

File size

700

Date (UTC)

12-Aug-2011

Time (UTC)

18:07

File name

X86_9858595e04f77e25580cd82464308026_31bf3856ad364e35_6.0.6002.22696_none_5fe4744fa1b9c68b.manifest

File version

Not Applicable

File size

698

Date (UTC)

12-Aug-2011

Time (UTC)

18:07

File name

X86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.0.6002.22696_none_5ff325e50823804c.manifest

File version

Not Applicable

File size

5,579

Date (UTC)

12-Aug-2011

Time (UTC)

15:38

File name

X86_microsoft-windows-smartcardksp_31bf3856ad364e35_6.0.6002.22696_none_b8053f5099e03728.manifest

File version

Not Applicable

File size

13,731

Date (UTC)

12-Aug-2011

Time (UTC)

18:07

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_c98ec5c72c78991633c073adaba50737_31bf3856ad364e35_6.0.6002.22696_none_37d3d81e4e82d690.manifest

File version

Not Applicable

File size

1,048

Date (UTC)

12-Aug-2011

Time (UTC)

18:07

File name

Amd64_e1f0994dc4614ddbc0a37e992ff70867_31bf3856ad364e35_6.0.6002.22696_none_a5bef096b56c2d31.manifest

File version

Not Applicable

File size

1,044

Date (UTC)

12-Aug-2011

Time (UTC)

18:07

File name

Amd64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.0.6002.22696_none_bc11c168c080f182.manifest

File version

Not Applicable

File size

5,599

Date (UTC)

12-Aug-2011

Time (UTC)

15:51

File name

Amd64_microsoft-windows-smartcardksp_31bf3856ad364e35_6.0.6002.22696_none_1423dad4523da85e.manifest

File version

Not Applicable

File size

13,761

Date (UTC)

12-Aug-2011

Time (UTC)

18:07

File name

X86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.0.6002.22696_none_5ff325e50823804c.manifest

File version

Not Applicable

File size

5,579

Date (UTC)

12-Aug-2011

Time (UTC)

15:38

File name

X86_microsoft-windows-smartcardksp_31bf3856ad364e35_6.0.6002.22696_none_b8053f5099e03728.manifest

File version

Not Applicable

File size

13,731

Date (UTC)

12-Aug-2011

Time (UTC)

18:07

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_507710572ad25e2152ba9feeb5439bab_31bf3856ad364e35_6.0.6002.22696_none_14815e48e8b86f01.manifest

File version

Not Applicable

File size

1,042

Date (UTC)

12-Aug-2011

Time (UTC)

18:07

File name

Ia64_e2f8ad7afea3cf1e7ede2c3803ef1d15_31bf3856ad364e35_6.0.6002.22696_none_573e96d3ff094816.manifest

File version

Not Applicable

File size

1,046

Date (UTC)

12-Aug-2011

Time (UTC)

18:07

File name

Ia64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.0.6002.22696_none_5ff4c9db08218948.manifest

File version

Not Applicable

File size

5,589

Date (UTC)

12-Aug-2011

Time (UTC)

15:43

File name

Ia64_microsoft-windows-smartcardksp_31bf3856ad364e35_6.0.6002.22696_none_b806e34699de4024.manifest

File version

Not Applicable

File size

13,746

Date (UTC)

12-Aug-2011

Time (UTC)

18:07

File name

X86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.0.6002.22696_none_5ff325e50823804c.manifest

File version

Not Applicable

File size

5,579

Date (UTC)

12-Aug-2011

Time (UTC)

15:38

File name

X86_microsoft-windows-smartcardksp_31bf3856ad364e35_6.0.6002.22696_none_b8053f5099e03728.manifest

File version

Not Applicable

File size

13,731

Date (UTC)

12-Aug-2011

Time (UTC)

18:07

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