Backing out of the Personalization screen in Windows 7 Control Panel and clicking on a link in the navigation pane may have unexpected results

Article translations Article translations
Close Close
Article ID: 2589952 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

Consider the following scenario:

  • You are running Windows 7.
  • You launch Control Panel, choose Appearance and Personalization and then click on the Personalization link.
  • You back out of the Personalization page by either clicking on the Back button or pressing the Backspace key on the keyboard.
  • You then try to click on a link in the navigation pane on the left-hand side of the window.
In this scenario, after clicking on the link, you may open an unexpected Control Panel applet window that is not related to the link that you just clicked.


RESOLUTION

Use one of the following methods to work around this issue:

  1. In the navigation pane, first click on the Programs link and then click on the desired link in the navigation pane.
  2. Click on the Back button a second time and then click on the Forward button. You should now be able to click on a link in the navigation pane and have it open the expected window.

MORE INFORMATION

This behavior has been observed with the following Control Panel navigation pane links:

  • System and Security
  • Network and Internet
  • Hardware and Sound

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2589952 - Last Review: August 1, 2011 - Revision: 2.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Starter
Keywords: 
KB2589952

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com