Outlook 2010 attachments may not open in downlevel Excel versions

Article ID: 2590495 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:

You have installed Office 2003, 2007, and 2010 on the same computer. Since you cannot run mulitiple versions of Outlook side-by-side, you are using Outlook 2010 only. You have either Excel 2003 or 2007 open when you receive an email message with an Excel attachment. You double-click the attachment, and although Excel comes to the foreground, the file does not open. This issue does not occur if previous versions of Excel are not open, or if Excel 2010 is open. It does not occur with Microsoft Word or PowerPoint attachments.

CAUSE

Microsoft is currently investigating the cause of this issue.

RESOLUTION

To work around this issue, you can save the file to your hard drive and open it from there. Alternatively, you can open Excel 2010 before you open the earlier version. Then when you double-click the attachment, it will open in Excel 2010.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 2590495 - Last Review: August 4, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Outlook 2010
  • Microsoft Office Excel 2007
  • Microsoft Office Excel 2003
Keywords: 
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