OL97: Outlook 97 Does Not Work with HotMail

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SUMMARY

Microsoft Outlook 97 does not support HotMail e-mail accounts.

HotMail uses a Web based Hypertext Transfer Protocol (HTTP) mail service. Outlook 97 was created before this type of mail service. As a result, you cannot set up Outlook 97 to send or receive e-mail from your HotMail e-mail account. You also cannot use Microsoft Outlook 98 to send or receive e-mail from your HotMail e-mail account. You can, however, use both Microsoft Outlook 2000 and Microsoft Outlook Express 5 with HotMail accounts.

For additional information about configuring Outlook Express with a HotMail account, click the article number below to view the article in the Microsoft Knowledge Base:

220852 (http://support.microsoft.com/kb/220852/EN-US/ ) OLEXP: How to Configure Outlook Express to Use a HotMail Account

For additional information about using Outlook 2000 with HotMail, click the article number below to view the article in the Microsoft Knowledge Base:

234704 (http://support.microsoft.com/kb/234704/EN-US/ ) OL2000: How to View Hotmail Messages in Outlook 2000

For information about how to obtain Outlook 2000, please see the following Microsoft Web site:

http://www.microsoft.com/office/outlook/default.htm (http://www.microsoft.com/office/outlook/default.htm)

Outlook Express is provided with Microsoft Internet Explorer. For information about how to obtain Outlook Express, please see the following Microsoft Web site:

http://www.microsoft.com/ie (http://www.microsoft.com/ie)

APPLIES TO

Microsoft Outlook 97 Standard Edition

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kbinfo KB259113

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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