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Internet Explorer 9 crashes when you create a PDF from the Nuance PDF toolbar

Article ID: 2591169 - View products that this article applies to.

Summary

When you use the Nuance PDF toolbar plugin to create a .pdf file, Windows Internet Explorer 9 crashes or freezes. This problem does not occur in Internet Explorer 8.

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Resolution

An update to the Nuance PDF toolbar that fixes the compatibility issue is not available yet.

To resolve this incompatibility, disable the Nuance PDF toolbar by following these steps:

Close all Internet Explorer windows.
Open a new Internet Explorer window.
When you receive the Nuance PDF toolbar incompatibility notification, click Keep it disabled or ignore the notification.

Note Nuance PDF toolbar may not work correctly when the toolbar is disabled.

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More information

For more information about browser add-ons, visit the following Microsoft websites:

How do browser add-ons affect my computer?
(http://windowshelp.microsoft.com/Windows/en-US/help/8ceec222-aa8a-401a-8da5-d9267a978ba71033.mspx)
Using the Internet Explorer 8 Add-on Manager
(http://windowshelp.microsoft.com/Windows/en-US/help/c21ec7cf-994b-4227-a2d9-1fa1a729599b1033.mspx)
Why does Internet Explorer block some ActiveX controls?
(http://windowshelp.microsoft.com/Windows/en-US/help/b76eb54e-3ff9-4b80-b160-59b69e6fc2161033.mspx)
Should I install ActiveX controls?
(http://windowshelp.microsoft.com/Windows/en-US/help/c185161e-3416-4194-9a2f-4924ea896f051033.mspx)
Internet Explorer add-ons: frequently asked questions
(http://windowshelp.microsoft.com/Windows/en-US/help/e85a03aa-c7c6-428e-9891-67ea76df9b7e1033.mspx)

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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