Article ID: 2591211 - View products that this article applies to.
After your computer recovers from a crash in Microsoft Office Outlook 2003 or in Microsoft Office Outlook 2007 in Microsoft Office 365 Dedicated, you cannot open any draft email message that you were editing before the crash occurred.
This issue occurs because the draft that was being edited is not saved correctly when Outlook crashes.
To recover any draft email messages, follow these steps:
Note After the draft email message is recovered, you should delete the copied Drafts folder to avoid confusion.
Article ID: 2591211 - Last Review: March 5, 2013 - Revision: 2.0
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