You cannot open a draft email message after Outlook crashes in Office 365 Dedicated

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Article ID: 2591211 - View products that this article applies to.
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Symptoms

After your computer recovers from a crash in Microsoft Office Outlook 2003 or in Microsoft Office Outlook 2007 in Microsoft Office 365 Dedicated, you cannot open any draft email message that you were editing before the crash occurred. 

Cause

This issue occurs because the draft that was being edited is not saved correctly when Outlook crashes.

Resolution

To recover any draft email messages, follow these steps:
  1. Right-click the Drafts folder, and then select Copy Folder on the shortcut menu.
  2. Select Inbox as the target location, and then click OK.
  3. Open the new Drafts folder that is displayed as a subfolder in Inbox.
  4. Double-click the message that you want to continue editing.

Note After the draft email message is recovered, you should delete the copied Drafts folder to avoid confusion.

Properties

Article ID: 2591211 - Last Review: March 5, 2013 - Revision: 2.0
Applies to
  • Microsoft Business Productivity Online Dedicated
  • Microsoft Business Productivity Online Suite Federal
  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2007
  • Microsoft Exchange Online
Keywords: 
vkbportal226 KB2591211

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